Sales Operations Analyst - Salesforce

Position Overview

Reporting to the Head of Sales Excellence, SI S&OP, this position is responsible for improving processes and efficiencies using the SieSales (Salesforce) platform. Position also manages the Customer Experience program, processes, and vendor relationship (Confirmit) while serving as in-group consultant to maximize impact. With a focus on user support, training, and collaboration across functions, this position is exposed to and has familiarity with a wide range of sales and business processes. Drives efficiency and effectiveness of sales excellence programs by ensuring program deliverables meet or exceed internal customer requirements, are completed at a highly professional level and within agreed timelines. 

Sales Operations Analyst - Salesforce

This position will be remote/hybrid in the Atlanta market.

Role Description

Subject Matter Expert for the SI S&OP sales teams and functions, with key support areas to include:

Focus on user efficiencies across multiple sales teams that use the tool in different ways, provide troubleshooting assistance and support for internal SieSales (Salesforce) users Generate user reports and set up of lead campaigns Account and account team management Creating and managing diverse users, profiles, and roles Train users in best practice SieSales (Salesforce) functionality to provide increased productivity Create and maintain documentation on processes, policies and help related materials Testing for new releases in coordination with IT teams Monitors KPI’s for enhanced quality and utilization and supports the required improvements. Manage execution of ongoing Customer Experience program, survey tool (Confirmit) and processes for transaction (product, solution, tech support, etc.) and annual Net Promotor Score (NPS) surveys. Includes: Strong collaboration with Business and Sales teams SieSales (Salesforce) contact management End-to-end survey design from concept to execution through the creation of project plans Data, text, and root cause analysis Manual reporting for management and dashboard design for end-users to encompass various KPIs (CSI, NPS, response rate) Vendor relationship management (Confirmit) Manage multiple projects/activities while delivering a high level of accuracy in a timely manner.

You will win us over by having the following qualifications:

Basic Qualifications

1+ years of CRM and Salesforce effectiveness metrics. 1+ years of working knowledge of Customer experience surveys 1+ years working knowledge of the core processes of sales and business development. 1+ years training end-users and producing training collateral 1+ years of proven competence and experience developing strategies for business process improvements. 1+ years in the areas of business results orientation; customer orientation, process improvement methodology (i.e. six Sigma) and collaboration & influencingApplicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Preferred Qualifications:

Minimum of BS degree plus 2-5 years related experience 1+ years of experience in either sales or sales force improvement techniques 1+ years s of experience in leading/ownership of business programs

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $73,500 - $126,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.