Job Description:
Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 500 company, and a global technology leader, is looking for a Sales Operations Associate Manager for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!
What You’ll Be Doing:
Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities and providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.
Supervise staff including personnel development, hiring, training, etc. Monitor and review work of staff.
Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
Create new processes for special services/programs for customer.
May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
What We Are Looking For:
Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Coordinates and supervises the daily activities of business or technical support or production team.
Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
Typically does not spend more than 20% of time performing the work supervised.
Accountable for the results of medium-sized routine support or production operations teams.
Solves problems based on practice and precedent.
Trains team members and provides input to employee performance evaluations.
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow’s Employee Discount Program
On-site Gym and Lockers, Free for Use to All Employees!
Growth Opportunities, and more!
Annual Hiring Range/Hourly Rate:
$38,000 - $46,228 MXN Monthly
Work Arrangement:
Hybrid: 3 days in office / 2 days from home
Apply now!
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Annual Hiring Range/Hourly Rate:$38,675.00 - $0.00 MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Business SupportEEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)