Job Posting:
We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Jones Stephens. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up.
Jones Stephens is currently seeking a Sales Operations Coordinator to join our team!
Responsibilities:
Monitor and evaluate Sales Center calls and/or emails against established expectationsDocument call and/or email quality issues and performance observations for management reviewDocument performance issues and provide regular reports on overall performance against key KPIs and trendsIdentify and support other opportunities for quality improvement across the teamDevelop materials and process documentation to support training, as neededRecommend procedural changes to improve efficiency of operationsAdhere to all policies, rules, regulations, and proceduresDelivers prompt, professional customer service to internal and external customers, including price sheets, contract review, contract management and addressing customer issues.Drives all contract review activities, provides multipliers and special pricing, investigates price discrepancies, and addresses customer issues.Analyzes, and reports data related to Sales productivityManage pricing from matrix (price relevancy) and customer contracts within sales group assignedEnsuring alignment and compliance with strategic pricing initiatives across sales vertical to focus on gross margin growth.Collaborates with Legal to ensure adherence to rep contractsPrice Increase review, work with Sales Ops Mgr to capture SKUs to increaseMaintain up-to-date Rep List of contact information and territory cross-reference. Share to Marketing any changes to email contacts.Qualifications:
Bachelor degree or equivalent experience preferredPrior sales/call center experience in the areas of training and/or call and/or email quality is preferredIndustry experience is a plusDemonstrated ability to provide constructive feedbackAbility to maintain a high level of professional communication at all levelsProficient in ExcelStrong analytical skills.Critical thinking skills.A competitive drive; self-starter.At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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Pay Range:
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$19.47 - $31.74-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information