About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalized, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

One of the highest-rated global transportation companies with a rating of 4.9/5 stars 230 destinations with a goal to reach 350 by the end of the year Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month Over 1.5 Million happy travelers every year

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

About the Role

As the Manager of Sales Operations & Excellence, you will lead and optimize our B2B sales operations to enhance overall performance across our core B2B segment, which includes Hotels, Travel Agents, Vacation Rentals, Airlines, and more. Your role will focus on CRM (HubSpot) excellence, sales strategy, process optimization, and team leadership to ensure our sales operations drive business growth effectively and efficiently. You will take ownership of our CRM system, design and implement automated processes, and lead a team dedicated to providing top-notch B2B customer support. Additionally, you will coordinate with various departments to align goals and strategies, audit sales processes for compliance, and recommend new technologies to improve efficiency. This role reports to the Chief Commercial Officer (CCO).

Key Responsibilities:

Take complete ownership of the CRM system, ensuring it supports sales activities (inbound lead management, outbound sales activity, customer onboarding, customer success & retention) effectively. Oversee the creation and maintenance of sales enablement tools and resources, including CRM templates and documentation. Develop and conduct sales training sessions to enhance the sales team’s capabilities and ensure accurate adoption of sales tools and processes. Design and implement automated processes to streamline sales operations and increase efficiency, utilizing analytics tools to assess effectiveness and identify areas for improvement. Lead a team dedicated to providing top-notch B2B customer support, acting as the first point of escalation for customer issues and overseeing the commission and invoicing processes. Coordinate with sales, marketing, and product teams to align goals and strategies, facilitating effective communication and project management across departments. Regularly audit sales processes to ensure compliance with legal and ethical standards, maintaining quality control of data entered into the CRM system. Evaluate and manage the optimal use of sales tools and technologies, recommending and overseeing the implementation and integration of new tools to improve efficiency and effectiveness. Monitor and analyze B2B sales performance metrics, setting and tracking key performance indicators for the sales operations team. Lead strategic planning initiatives to explore new segments and optimize partner engagement and retention, continuously assessing market trends and competitor strategies