Company

Cox Automotive - USA

Job Family Group

Sales Operations Group

Job Profile

Sales Operations Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

**This position is remote/work from home. You need to reside within the Central or Eastern Time Zones.

Sales Operations Senior Analyst (CPQ) is responsible for taking CPQ features and/or user stories and working directly with Product and Key Business stakeholders to understand and document all business requirements and be able to speak to those requirements, representing the businesses from business requirement definition to final roll out. This individual is accountable to ensure IT has proper requirements, document business requirements, work with business to identify standard administration tasks (fields, picklists, etc) and understand details for sprint reviews and development questions. Also responsible for “pre work” needed before submitting a user story or feature to IT. This individual must also stay close to Support trends to ensure Product is prioritizing highest impact functionality within CPQ. Additionally, they are responsible for proof of concepts and art of the possible activities within CPQ.        

What You’ll Do 

Accountable for ensuring CPQ Product team has proper requirements 

Document business requirements along with Product, specifically Product Owners across CPQ and Product Catalog 

Partners with, and represents, Sales/PM/SBO stakeholders (IC or Director-level in most scenarios) to understand objectives, priorities, challenges and process/system issues related to contracting and quoting 

Ability to connect with business stakeholders and represent needs when gathering/presenting requirements back to Product 

Participant in Sprint reviews and Backlog Refinement 

Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning 

Ensure requirements are translated properly to user stories or features 

Routinely reviews ticket/pain point trends from CPQ Support team to ensure Product backlog addresses top issues for Sales and PM CPQ users 

Partner with Product to ensure roadmap is socialized/understood by Sales/PM Leaders 

Build reports/dashboards to track key metrics associated with top issues / new CPQ functionality to measure impact to business when appropriate 

Uncover areas of opportunity to improve data and dependencies for CPQ outside of Product and the SBO 

Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood 

Reviews comms and training collateral for CPQ deployments and workarounds 

Run proofs of concept to determine future recommendations to stakeholders 

Documentation needed prior to submitting for IT discovery/requirements gathering 

Participation in BAU calls with Key Sales and PM Stakeholders 

Participation in Success Sessions to showcase recent enhancements and best practices with Sales and PM 

What’s in It for You? 

Here’s a sneak peek at the benefits you could experience as a Cox employee:

A competitive salary and top-notch bonus/incentive plans. 

Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

Comprehensive healthcare, with multiple options for individuals and families. 

Generous 401(k) retirement plans with company match. 

Professional development and continuing education opportunities. 

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits. 

Who You Are 

Minimum:

Bachelor’s degree in related discipline and 4 years of relevant experience. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field

3+ years of Configure/Price/Quote (CPQ) software experience or relevant systems (Billing/CLM) experience 

Experience with Salesforce.com required 

Experience with lead-to-cash processes and platforms 

High level understanding of Scaled Agile Framework 

Proven skill in change management and problem solving  

Project Methodologies: Thorough understanding of program management techniques and methods 

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally 

Communicate Effectively: Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner 

Creativity/Innovation/Proactive: Develop new and unique ways to improve operations of the organization and to create new opportunities. 

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations 

Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions  

Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem 

Systems: Fluent in Microsoft Office particularly Excel, Word and PowerPoint and Advanced excel skills required 

Influence: Ability to operate and work across functional groups in a matrixed organization and influence change 

Work Ethic: Must be willing and able to “roll up the sleeves”  

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. 

Preferred:

Knowledge of existing Cox Automotive sales processes and systems

Working knowledge of Cox Automotive Sales and Performance Management organizations 

Join the Cox family of businesses and make your mark today! 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.