About This Role

                                                                                                         

Position Overview:

The Sales Operations Specialist plays a key role in supporting CAE’s aviation training sales team by optimizing processes, managing data, and driving operational efficiency. This position serves as the primary point of contact for assigned projects, functional groups, and channels, ensuring alignment and effectiveness across all customer experience and enablement initiatives. Based in Dallas, the role is essential for facilitating seamless sales operations, ensuring that both internal teams and customers have the tools and insights they need to succeed.

Key Responsibilities:

Sales Data & Reporting
Create and maintain reports, dashboards, and analytics in Salesforce to support sales, customer experience, marketing, and corporate initiatives. Ensure timely and accurate reporting of key sales metrics.

Customer Experience Expertise
Serve as the subject matter expert on processes, content, and procedures related to customer experience and sales enablement, helping to improve the overall customer journey.

Process Improvement & Strategy Development
Assist in planning, developing, and implementing best practices, system improvements, and strategies to enhance communication, collaboration, and operational efficiency across sales teams.

Collaboration & Metrics Reporting
Work closely with key stakeholders to provide critical metrics (KPIs) that drive proactive coaching, team communication, and voice-of-the-customer insights, improving sales effectiveness and customer satisfaction.

Onboarding & Training
Lead the onboarding and training of new team members who directly interact with customers, ensuring they are well-equipped with the knowledge and tools to succeed in their roles.

Qualifications:

Education: Bachelor’s degree requiredExperience: 2 to 5 years of experience in sales operations, customer experience, or a related field, preferably within the aviation or training industrySkills:Strong proficiency in Salesforce or similar CRM toolsExcellent analytical and reporting skillsAbility to collaborate effectively with cross-functional teamsStrong communication and process improvement skills

This position is ideal for a highly organized, detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the success of CAE's aviation training division. If you're passionate about optimizing sales operations and improving customer experiences, we encourage you to apply.

Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As \"One CAE,\" we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

 

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.