Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
As our Sales Operations Specialist, you will use your customer focus, business acumen, and technical aptitude to support sales, project execution, manufacturing plants & external customers. This position will primarily focus on complex order entry, ownership of OEM aftermarket orders and deliveries, change orders, and have a diverse range of responsibilities to support Donaldson Power Generation customers. Ideal candidates for this role will be able to work a hybrid schedule at our Bloomington, MN headquarters office.
Role Responsibilities:
Processing complex, technical equipment orders and change orders to support the Small Turbine business within Power Generation.
Oversee OEM aftermarket orders from customer PO receipt to delivery through regular communication with our warehouse and plants.
Tracking of shipments and closing out of orders
Compile delivery confirmation dates for new orders and participate in weekly customer calls to review order status.
Exhibiting excellent communication, both written & verbal.
Utilize reporting tools to compile Key Performance Indicators.
Participate in planning activities, including stocking strategies.
Maintaining high levels of process efficiency and data quality.
Showing the ability to retain information and work in a fast paced/high volume environment.
Prioritize workload as working in different programs and working with a variety of different groups within the company.
Respond promptly to customer inquires via phone or email.
Travel: Up to 5%
Minimum Qualifications:
2+ years of sales operations or equivalent experience
Associate’s degree or higher
Preferred Qualifications:
Previous experience in Manufacturing, Industrial, or Distribution environment
Strong organization skills, detail-oriented
Experience with Oracle and MS Office (Word, Excel, and Outlook primarily)
Ability to adapt and pivot properly, especially in high-pressure situations
Commitment to providing exceptional customer service and building positive relationships
Demonstrated experience as a proactive problem solver
Ability to prioritize and stay on task
Strong oral and written communication skills
Ability to exercise independent judgment and follow-through on work assigned
Ability and interest in working with global team
Key words: sales operations, customer service, account management, sales support, collaborative, aftermarket
#LI-Hybrid
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
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