At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Summary
The Sales Operations Supervisor will lead and manage a team supporting GAF's Retail Customers. This role will provide their team with instruction and mentoring to help achieve department and sales goals. This position is based in our corporate office in Parsippany, NJ and will be on a hybrid 3:2 in office schedule.
Job Summary
The Sales Operations Supervisor will manage a team supporting GAF's Retail Sales Functions. This role will provide their team with instruction and mentoring to help achieve department and sales goals. The supervisor will work closely with the Manager to ensure that the workload is properly prioritized.
Essential Duties
Manage the day-to-day operations of the Retail Operations Specialist, who is responsible for monitoring GAF’s compliance with our Retail Partners performance KPIs, fixing business processes causing low compliance and disputing fines.Manage day-to-day operations of the Associate Retail Sales Analyst, who provides reporting, dashboards, pricing analysis and ad-hoc analysis.Manage the day to day operations of the Assoc. Retail Operations Specialists who are responsible for pricing, SKU setup and maintenance, customer issue resolution, etc.Manage the day to day operations of the Assoc. Retail Deduction Specialist who disputes chargebacks, research discrepancies, improves processes, creates dispute packages for the merchant, etc.Meet regularly with the Retail Operations Manager to align on priorities and ensure needs are being metPrioritize team workload to ensure that requests are being handled timely and accuratelyManage projects so that they are completed correctly and on-time providing direction to the team when neededLead regular meetings to report out key business metrics to stakeholdersMaintain expert level knowledge of retailer systems and processesSupport GAF’s E-commerce initiatives (homedepot.com, lowes.com, direct sales)Identify opportunities for new products to be added to the offeringWork cross functionally to ensure that all materials are included on-lineWork cross functionally with partners in supply chain, marketing, IT, finance, purchasing, customer service to holistically address business issuesHave regular check-ins with the teamTrain and coach direct reports ensuring that the team is properly cross trainedConduct mid-year and year-end performance reviewsTravel: possibly 5% per year
Qualifications Required
Bachelor’s Degree5+ years of related work experience (preferably including vendor management, budgeting and cross functional collaboration) Required
General Knowledge, Skills and Abilities
Advanced communication skills, both verbal and writtenAdvanced time management skillsEntry Level analytical skillsAbility to handle multiple tasksAble to take initiative and ownership of projectsStrong problem solving with acute attention to detail
Technical Knowledge, Skills and Abilities
Intermediate Spreadsheet skillsEntry Level Analysis Design and PresentationEntry Level Process Design and Improvement
Qualifications Preferred
LeadershipAdaptabilityBuilding Strategic Working RelationshipsTechnical/Professional Knowledge & SkillsStress ToleranceDecision Making
How We Protect What Matters Most:1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).