Position Overview:  

The Sales Operations Supervisor will oversee and drive the sales and operational activities related to the Queensland Ambulance Service (QAS) project. This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of project-related sales objectives while providing exceptional customer service. The Sales Operations Supervisor will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLL Medical’s strategic business goals.

Key Responsibilities:  

  Project Management & Coordination  

  •  Lead and manage sales and operational efforts for the Queensland Ambulance Service (QAS) project, ensuring successful project milestones   and deliverables.

  •  Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals.

  •  Ensure project timelines, resources, and budgets are effectively managed.

  Sales Support & Operations  

  •  Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs.

  •  Coordinate with the sales, service, and logistics teams to ensure efficient delivery of products and services.

  •  Monitor sales activity and performance, track key project metrics, and report on project progress.

  Customer Relationship Management  

  •  Build and maintain strong relationships with key stakeholders within the Queensland Ambulance Service, understanding their needs and   ensuring satisfaction.

  •  Address and resolve customer concerns in a timely and effective manner.

  Process Improvement & Efficiency  

  •  Identify and implement process improvements to optimize operational efficiency for the project.

  •  Leverage data and analytics to track project performance and identify areas for enhancement.

  Collaboration & Communication

  •  Collaborate with sales representatives, technical service teams, and other departments to ensure a seamless customer experience.

  •  Prepare and present project updates to senior management and relevant teams, highlighting key milestones, challenges, and achievements.

  Facility Management

  •  All building systems, equipment, and services are operating efficiently and effectively. Organising and liasing with landlords and external   contractors on all issues in relation to the building

  •  Manage maintenance schedules, coordinate vendor relationships, lead facility improvements, and support workplace   safety and compliance initiatives.

  •  Proactive, detail-oriented professional with a proven background in facility management, excellent organisational skills, and   the ability to lead and collaborate with cross-functional teams.

Qualifications and Experience:  

  •  Bachelor’s degree in Business, Sales Management, Project Management, or a related field.

  •  Minimum of 5 years of experience in sales operations, project management, or a related role, preferably within the healthcare or medical   devices industry.

  •  Demonstrated experience in managing large-scale, complex projects with a focus on customer engagement and sales growth.

  •  Strong organizational and problem-solving skills, with a proven ability to multitask and meet deadlines.

  •  Exceptional communication and interpersonal skills.

  •  Proficiency in sales and project management tools and software; experience with CRM systems is a plus.

  •  Familiarity with healthcare industry regulations, particularly related to medical devices and services, is highly desirable.

Core Competencies:  

  •  Leadership and decision-making capabilities.

  •  Effective communication and relationship management.

  •  Strategic thinking and planning.

  •  High attention to detail and process orientation.

  •  Ability to adapt to a fast-paced, dynamic work environment.

Working Conditions:  

  •  This position may require occasional travel to support project needs, customer interactions, or internal meetings.

  •  The role may involve working with cross-functional teams across different time zones.

Zoll Medical is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.