Resuscitation Position Overview: The Sales Operations Supervisor will oversee and drive the sales and operational activities related to the Queensland Ambulance Service (QAS) project. This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of project-related sales objectives while providing exceptional customer service. The Sales Operations Supervisor will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLL Medical’s strategic business goals. Key Responsibilities: Project Management & Coordination • Lead and manage sales and operational efforts for the Queensland Ambulance Service (QAS) project, ensuring successful project milestones and deliverables. • Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals. • Ensure project timelines, resources, and budgets are effectively managed. Sales Support & Operations • Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs. • Coordinate with the sales, service, and logistics teams to ensure efficient delivery of products and services. • Monitor sales activity and performance, track key project metrics, and report on project progress. Customer Relationship Management • Build and maintain strong relationships with key stakeholders within the Queensland Ambulance Service, understanding their needs and ensuring satisfaction. • Address and resolve customer concerns in a timely and effective manner. Process Improvement & Efficiency • Identify and implement process improvements to optimize operational efficiency for the project. • Leverage data and analytics to track project performance and identify areas for enhancement. Collaboration & Communication • Collaborate with sales representatives, technical service teams, and other departments to ensure a seamless customer experience. • Prepare and present project updates to senior management and relevant teams, highlighting key milestones, challenges, and achievements. Facility Management • All building systems, equipment, and services are operating efficiently and effectively. Organising and liasing with landlords and external contractors on all issues in relation to the building • Manage maintenance schedules, coordinate vendor relationships, lead facility improvements, and support workplace safety and compliance initiatives. • Proactive, detail-oriented professional with a proven background in facility management, excellent organisational skills, and the ability to lead and collaborate with cross-functional teams. Qualifications and Experience: • Bachelor’s degree in Business, Sales Management, Project Management, or a related field. • Minimum of 5 years of experience in sales operations, project management, or a related role, preferably within the healthcare or medical devices industry. • Demonstrated experience in managing large-scale, complex projects with a focus on customer engagement and sales growth. • Strong organizational and problem-solving skills, with a proven ability to multitask and meet deadlines. • Exceptional communication and interpersonal skills. • Proficiency in sales and project management tools and software; experience with CRM systems is a plus. • Familiarity with healthcare industry regulations, particularly related to medical devices and services, is highly desirable. Core Competencies: • Leadership and decision-making capabilities. • Effective communication and relationship management. • Strategic thinking and planning. • High attention to detail and process orientation. • Ability to adapt to a fast-paced, dynamic work environment. Working Conditions: • This position may require occasional travel to support project needs, customer interactions, or internal meetings. • The role may involve working with cross-functional teams across different time zones. Zoll Medical is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.