Sales Operations Support Executive
Are you ready to elevate your career in sales operations?
Would you thrive in a dynamic environment supporting our innovative sales strategies?
About Team:
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
Sales Operations Support executives play a critical role within our sales organization. They are vital to Sales teams and have a material impact on their efficiency and success.
About Role:
The Sales Operations Support Executive acts as the bridge between sales and the rest of the organization, ensuring smooth transactions and providing an excellent customer experience both internally and externally. This role focuses on maximizing revenue opportunities and optimizing selling time. The team's responsibilities range from general tasks to those requiring strategic and analytical expertise.
Responsibilities:
1. Project Management & Process Improvement:
Enhance sales processes for efficiency.
Collaborate with finance, marketing, and sales teams on processes and reporting.
Ensure accurate customer data with CRM and Data teams.
Train GTM users on CRM and ensure compliance.
Provide operational support to Sales and Finance.
2. Data Analysis & Reporting:
Use predictive analytics to identify revenue patterns.
Manage pipeline visibility and forecast.
Analyse data and create reports.
Improve and maintain data accuracy.
Prepare and distribute sales reports regularly.
3. Sales Support & Problem Solving:
Advise on opportunity management.
Assist salespeople with order requests and documents.
Support complex deals and correct deal structures.
Help reduce customer risk with Customer Success and Account Management teams.
Provide strategic support to sales management.
4. Leadership & Collaboration:
Build strong relationships with sales management.
Drive readiness for new sales processes.
Support strategic business efficiency projects.
Create clear documentation for process improvements.
5. Core Competencies:
Team Success: Actively participate to achieve goals.
Collaboration: Work effectively with others.
Initiating Action: Be proactive in achieving objectives.
Service Reputation: Implement effective service practices.
Adaptability: Adjusts to changes in a work environment.
Self-Insight: Improve impact through self-awareness.
Requirements:
Efficient organizational and administrative skills
Experience in project management
Ability to resolve issues using common sense and judgment
Proficiency in complex analysis and probability modelling
Capability to capture and document business and reporting requirements from multiple sources
Skill in coordinating and managing simultaneous data analysis requests of varying size and scope
Experience in a customer-facing role (via telephone or face-to-face)
Experience in a dynamic, fast-paced, commercially focused environment
Experience supporting salespeople is a significant benefit
Proven track record of exceeding customer requirements
Strong problem-solving skills and a desire to improve process efficiency. Clear, concise communication skills
Strong multi-tasking abilities. Customer-focused mindset
Intermediate to advanced Excel skills, with the ability to manipulate data in various formats (Excel, Word, PowerBI, PowerPoint, etc.)
Innovative problem-solving skills and strong analytical abilities
Highly productive, efficient, and able to work well under pressure to meet deadlines
Why Join Us?
Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Annual Profit Share Bonus
Comprehensive Pension Plan
Generous vacation entitlement and option for sabbatical leave
Maternity, Paternity, Adoption and Family Care Leave
Flexible working hours
Internal communities and networks
Various employee discounts
Recruitment introduction reward
Employee Assistance Program (global)
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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