Job Posting End Date

02-16-2025

Please note the job posting will close on the day before the posting end date

Job Summary

The Sales Support Supervisor is responsible for overseeing the sales support team, ensuring that they provide exception service to both internal and external stakeholders. This role involves coordinating sales processes, meeting sales leadership expectations, facilitate clear communication to all departments. The supervisor will be responsible for monitoring the daily operations and managing the teams metrics.

This role will be onsite 5 days a week beginning June 2nd, 2025.

Job Description

This role will be onsite 5 days a week beginning June 2nd, 2025.

Supervise and mentor sales support staff, providing guidance and training to enhance their performance.Oversee the sales support processes, ensuring efficiency and accuracy in pricing and reporting.Track and analyze team performance metrics, preparing reports for management and identifying areas for improvement.Work closely with the sales teams to align strategies and support initiatives that drive revenue growth.Develop training materials and conduct training sessions for new hires and existing team members to keep them updated on products, services, and processes.Maintain accurate records of customer interactions, sales activities, and support requests in the CRM system.Enhance and streamline processes for efficiency.Identify larger opportunities for improvement and work with cross functional groups to implement changes

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Exceptional verbal and written communication skillsAdaptability and strong problem-solving skillsExcellent listening skillsAbility to build rapport and collaborate with others within the company and externally.Excellent organizational skills and attention to detailAbility to work independently and with a team to meet deadlines.Proficiency in CRM software and Microsoft Office Suite with aptitude to learn new software and systems.Proficiency in Power Automate tools

Education: Bachelor’s degree in Sales, Business, or related field

Experience: Proven experience in sales support or customer service role with at least 2 years in a supervisory position.

Licenses/Certifications: NA

 Sales experience preferred

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$72,380.00-90,474.50 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and  promotion,  conditions  and  privileges  of  employment,  company  sponsored  training  programs, educational assistance,  social and  recreational  programs,  compensation,  benefits,  transfers,  discipline, layoffs and termination of employment to all employees and applicants without discrimination because of  race, color,  religion,  sex, age, national origin, ethnicity, ancestry, veteran or military  status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.