Act as a primary liaison for resolving issues with internal departments and customers about equipment returns. Lead systematic improvements in the areas of informative and equipment processing to provide superior customer service. Additionally, perform normal Service Order Administrator duties. **In this Role, Your Responsibilities Will Be:** **Fast Lane Quotations:** Create support requests, RMA numbers, and quotes for internal and external customers. Verify Recalibration – RMA order information is accurate and complete. **Calibration Order Entry:** + Maintain updated customer information in business systems and other databases.Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures. + Upload - enter and book orders in business systems: MMB and MSS. + Receive and review customer purchase orders. Using the Global Clean Order Standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it. + If required, contact the customer for the information required to book orders. + Initiate proactive correspondence with customers to resolve purchase order issues or to collect missing information at while the process of order entry stage. + Handle the progress of sales orders and initiate ongoing, proactive communication with each customer. + Function as the main point of contact for any order revisions or other issues that arise that may influence + Emerson's capacity to fulfill our commitment to delivery to the customer. + Ensure that each customer receives the proactive notification of order status at designated key points of the order entry and fulfillment process. (i.e., Receipt of PO, Sales Order Acknowledgement, and Shipping Acknowledgement). + As required, coordinate with the other departments/groups, personnel, and technical subject matter authorities to have them review and validate the technical requirements of the customer’s purchase order. + Maintain proactive and ongoing communication with the repair department. + Retain ownership and coordinate resolution of any issues that may arise. (i.e., change orders, shipping delays, billing disputes, and other issues). + Proactively guide customers of any delays that may impact the factories’ ability to meet our shipment commitment and discuss potential solutions. + Perform accurate and timely (within the goal set by management) Recalibration order entry into the Oracle system to allow effective performance to meet customer requirements. + Assures all order details are accurate and in conformance with the customer needs and factory capabilities. + Assures orders are entered properly to communicate requirements to other groups. + Updates and maintains accurate order status in the Order System and Ticketing System, thorough accurate maintenance of date fields for service level and order status reporting. **Post-Calibration Steps and Others:** + Review orders for technical conformance with valid model options, manufacture/ship date, and calibration ranges. + Shares standard methodologies with team members. + Submits Reports/Accomplishes special projects as assigned. + May have to conduct Trade Compliance Screening if applying. **Who You Are:** You build the customer relationships .You use planning tools and software. You create a plan and outline for various audiences. You dig for root causes of a problem and look for patterns. **For This Role, You Will Need** + Associate degree or advanced student in business administration or related field. + 1 year of experience in customer service, order processing, or administrative support. + Proficiency in Oracle. + Strong attention to detail and accuracy in data entry. + English proficiency at B2 level or higher. + Strong communication and problem-solving skills. + Ability to handle multiple tasks and collaborate efficiently with teams. **Preferred Qualifications** + Bachelor's degree in business administration. + 2+ years in order management or customer service. + 2+ years of experience with ERP/Oracle. + Strong problem-solving, adaptability, and critical thinking skills. + Excellent communication and teamwork abilities. + Strong attention to detail and organizational skills. + Ability to work optimally under pressure and meet deadlines. + C1-level English. **Our Offer to You:** Benefits At Emerson we offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, flexible work opportunities, wellness center, door-to-door transportation, Employee Resource Groups (ERGs) and career growth focus and many more. **Commitment with Diversity and Equal Opportunity** Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE & I. Through continuous development of activities, programs, and social awareness. **Our communities are:** + Black Employee Alliance + Diverse Abilities + HOPE + LGTBIQ + Allies CR + Costa Rica SOMOS + Mosaic + Women's Impact Network **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25015508 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.