Product Portfolio:

Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us here.

SigmaNEST one of the growing business units within SMF is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.

Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.

Objective:

The Sales Order Coordinator is responsible for validating customer purchase orders, sales orders, invoice creation and end-user contracts.  The role is central to the success of our sales teams and operations.  Self-motivated by nature, the ideal candidate will take ownership of their responsibilities and drive for excellence with a sense of urgency.  Pushing for continuous improvement, they understand the upstream and downstream implications of their work. The Sales Order Coordinator has a customer-first orientation who’s always willing to help. This position is based in the United States with standard working hours from 8:00am - 5:00pm Pacific Time (PT).

Responsibilities:

Order Processing:

Process and manage sales orders through the entire order lifecycle.

Collaborate with sales teams to verify order details and resolve any discrepancies.

Generate customer activation codes

Documentation and Compliance:

Maintain accurate and up-to-date documentation related to sales orders.

Ensure compliance with company policies and procedures throughout the order processing workflow.

Communication:

Work closely with sales representatives to obtain necessary information for order processing.

Communicate order status updates to both internal stakeholders and customers.

Address customer inquiries related to order processing in a professional and timely manner.

Coordination with Other Departments:

Collaborate with operations teams to ensure timely delivery of software licenses or products.

Work with operations & sales teams to determine when invoicing is appropriate

Work closely with the finance department to reconcile sales orders and invoices.

Validate Global renewal quotes

Validate and assist with the distribution of quotes for global renewals as they are released from NetSuite

Work with global sales teams to update renewal quotes after upsells

Work with resellers and distributors if they have questions concerning their assigned renewals

Requirements

2+ years of experience in sales order processing or a similar role within the software industry.

Strong understanding of software licensing and pricing models.

Excellent organizational and time-management skills.

Proficient in using order processing software and CRM systems.

Exceptional attention to detail and accuracy.

Ability to work independently

Ability to adapt and commit to extended hours during peak times, including month-end periods

Resourceful, quick learner, problem solver

Effective communication and interpersonal skills.

Strong MS Excel and Word experience

NetSuite experience preferred  

This position is based in the United States with standard working hours from 8:00 AM – 5:00 PM Pacific Time (PT).

This is not intended to be a limiting or prescriptive job description and the post holder may be tasked with other duties/responsibilities from time to time in keeping with their skills, experience or to aid individual development.