**Position Purpose:** The Customer Analytics team conducts advanced modeling and analysis of customer data in order to provide insights to THD's senior leaders to support strategic decisions with actionable insights about THD's customers. Manager - Customer Analytics is responsible for providing actionable insights to a broad range of audience including senior leaders and internal clients from marketing, operations, and merchandising. This position is also responsible for identifying marketing opportunities and coordinating projects across onsite and offshore teams. Being a subject matter expert in advanced statistical, econometric, and quantitative analytical techniques Manager - Customer Analytics will play a pivotal role in enhancing THD's ability to anticipate the customer needs. Manager - Customer Analytics, under close supervision from the Sr. Manager, will also be responsible for setting strategic guidelines and scoping analytical projects for the team. This role ensures a smooth execution of projects and that all key milestones are met. **Key Responsibilities:** + 30% Project Identification,Scoping & management: Partner w/marketing & merchandising leadership to identify business needs for customer analytics. Provide thought partnership in strategic merchandising & marketing decisions. Ensure accurate & timely completion of various projects by effectively utilizing offshore & onsite resources. + 20% Establish best practices and identify opportunities to improve efficiency. Develop best in class methodologies to extract actionable insights from new data streams like mobile app, social and clickstream data. + 10% Mentor new team members and provide Subject Matter Expertise in Statistical analytic techniques. + 10% Develop Predictive models to identify marketing opportunities. + 20% Customer Analytics: Provide analytical and customer-centric decision support to Marketing & Merchandising teams. Leverage customer database and other information systems to identify, integrate and analyze data. + 10% Dashboard Development and Reporting: Establish and report on metrics of assigned projects or categories to gauge business impact and opportunities for improvement. **Direct Manager/Direct Reports:** + Position reports to Sr Manager Customer Analytics + No direct reports **Travel Requirements:** + Typically requires overnight travel less than 10% of the time. **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + No additional qualifications **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education:** + No additional education **Minimum Years of Work Experience:** + 5 **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Proven ability to analyze, evaluate and interpret complex data using advanced statistical, econometric and quantitative analysis techniques. + Expertise in quantitative theories and techniques (regression, decision trees, logistic regression, cluster/factor analysis and ANOVA etc) and their role in a business context. + Skilled in the use of statistical programming software, especially SAS or R. + Proficient with PowerPoint, Excel, Access. + Proficiency in working with large relational databases, especially Teradata, Netezza and Hadoop. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00