System One is currently seeking a Sales Representative for an industry-leading client in the Ford City, PA area.

Key Responsibilities:
• Customer Support and Product Guidance
o Assist customers in selecting the appropriate products for their specific applications, ensuring accurate and helpful recommendations and service
• Technical Product Knowledge
o Develop a foundational understanding of products, including their use in various industrial and manufacturing settings, to provide effective customer service and technical support
• Relationship Building
o Establish and maintain strong relationships with customers by providing consistent, detail-oriented, and intentional service that fosters loyalty to products and services
• Order Management and Processing
o Facilitate the smooth processing of customer orders, ensuring accuracy and timely delivery of products while addressing any issues or concerns promptly
• Cross-Departmental Collaboration
o Work collaboratively with technical and non-technical stakeholders, including sales, engineering, and customer service teams, to ensure seamless customer experiences and issue resolution
• Customer Communication
o Effectively communicate with customers, both technical and non-technical, to explain product features, benefits, and provide after-sales support in a clear and understandable manner

Required Qualifications:
• A growth mindset and a positive attitude that supports customers and team
• 3-years of experience in a similar role; preferably in the fastener industry
• Excellent communication skills to both technical and non-technical stakeholders
• Proficiency in Microsoft Office Products and Windows operating system
• Strong attention to detail when providing product information, pricing, lead times, and managing customer orders to ensure accuracy and reliability
• Willingness to learn, be teachable, and teach others
• Ability to perform basic arithmetic and follow consistent procedures
• A strong focus on customer satisfaction and building long-term relationships through reliable, high-quality service

Preferred Qualifications:
• Previous experience in the fastener industry
• CRM software proficiency
o Experience with customer relationship management (CRM) software and other sales-related platforms for managing customer interactions, leads, and orders
• Vendor and supply chain coordination
o Previous experience working with vendors and managing supply chain logistics, including sourcing services and coordinating deliveries
• Basic understanding of metal materials and methods of manufacturing
o May include Machining, Stamping, Heat Treatment, Forging, Casting, Refining, etc.
 
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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.