Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Graduate Princeton - Princeton, NJ
OverviewThe Sales & Service Manager coordinates services for groups and organizations, holding room blocks, meetings and events on hotel grounds. The Sales and Service Manager must frequently meet with representatives of groups and organizations to discuss their group & meeting needs. The main job function of the Sales & Services manager is to synchronize the needs of the group with the operations staff of the hotel to ensure everything runs smoothly and exceeds the expectations of the client.
Responsibilities Responsible for the management and planning of guestroom room blocks and related activities. Prepares all group resumes and hosts weekly resume meeting with hotel, is the lead point of contact for all hotel departments participating in the event delivery process.Coordination of all group business upon turning definite by Sr. Sales Manager. Contact and appropriately follow-up on all signed/contracted business upon receiving turnover from Sr. Sales Manager within 48 hours (2 business days).Maintain well-documented, accurate, organized and up to date file management in order to service client in the most expedient, organized and knowledgeable manner as well as deliver detailed communication to hotel operations team and staff involved in the successful execution of the group pre, during, post stay.Develop customer profiles and maintain an effective trace system - including trace dates and references resulting in superior account service.Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.Follow up on all client needs and inquiries in an efficient and expedient manner.Detail the guestroom block program with the client including; verification and modification of program requirements, prepare appropriate resumes and paperwork to ensure quality service within appropriate periods.Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.Improve hotel convention services' products through; (a) participation in the development of new sales tools (b) participation in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customer’s needs.Prepare turnover e-mail on behalf of Sr. Sales ManagersAssist with site inspections as needed.Monitor and control individual client budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.Liaise with the operations department to ensure timely deliverance and execution of all rooming needsAttend and lead pre and post conference meetings. Coordinate the pre-con and post-con between the client and hotel staff as needed, reviewing details with all parties.Ability to work a varied schedule that may include evenings, nights, and weekends.Key Social Sales Responsibilities Responsible for managing all social sales room blocks (ie. Weddings, birthdays, reunions, bar & bat mitzvahs)Accountable for achieving revenue and established goals. Solicit and prospect new business while continuing to develop and maintain existing accounts and offering excellent client relationships. Responsible for selling/coordinating/detailing social blocks. Develop and deliver account strategy relating to overall hotel performance. Qualifications Minimum (2) two years of college, degree desirable.Excellent written and oral communication skills.Prefer two years of experience in a similar position in similar operationPreferred Experience with Delphi, Opera & CVENTExperience with Microsoft Office- particularly Word, Excel, and PowerpointCatering sales experience preferred.Knowledge of Superior relationship-building skills and able to effectively network.Fluency in a foreign language preferred but not required.He/she must be able to effectively present information, communicate with clients in a friendly manner, and respond to questions from the Hotel Operations Team, guests, and the general public. Strong sales solicitation and closing skills, attention to details, effective time management, and ability to meet tight deadlines are required. The candidate must be willing to work nights and weekends when needed.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.