Job Posting Title:

Sales & Service Manager-Resorts, $71,000 - $95,100

Req ID:

10106358

Job Description:

About the Role & Team

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients. The role is also responsible for planning and servicing different clients/files per year which include, but not limited to, the coordination and execution of custom and intimate events such as: birthday parties, retirement parties, holiday retreats and local social and corporate functions. In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.

This position reports to the Assistant Sales Director

This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii

What You Will Do

Conversion of sales opportunities and leads by assessing the client’s needs through the discovery processWork on proposals, contracts and addendum preparations; Work with support staff in delegation of day-to-day tasksAct as a client advocate while balancing the company’s perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellenceDetailed planning, servicing and execution of EventsPresent ideas, expectations and information in a concise well-organized manner and effectively run meetings with clientsResponsible for the increased production of F&B revenue and actualized room nightsResponsible for the financial analysis to include comp set in the marketplace and profitabilityAccurately prepare individual F&B forecast in monthly timelinesPrepare accurate detailed BEO’s and resumesResponsible for site inspections and planning sessionsDirect liaison between the client/guest, vendors and resort operating departmentsResponsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet teamResponsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staffOther duties as assigned

Required Qualifications & Skills

Minimum 3 years of proven strong work experience in hotel sales and/or guest service experienceDemonstrated strong computer proficiency in MS Office and other work-related systemsAbility to work in a fast-paced environment, manage high volumes of work, multi-tasking and prioritization skillsAble to work flexible schedules and attend work eventsStrong sales and negotiation skillsHighly motivated and devoted to achieving objectivesAbility to develop personal sales planProficient with multiple computer systemsCreate and deliver well prepared sales presentationsExcels in planning and determining course of action to achieve tasksStrong analytical, critical thinking, conflict resolution and problem-solving skillsAbility to work, interact and communicate effectively with peers and operating support departments to be a credible business partnerExcellent written and verbal communication skillsAbility to collaborate with key partners to problem solve and meet client needsAbility to use consultative approach by discovering and matching guest needs with our products and services, out of the box thinker

Preferred Qualifications

Work experience in hospitality/travel industry salesKnowledge of Disney policies and proceduresStrong knowledge of Disney offerings and within the competitive marketplace

Education

Required: Minimum High School degreePreferred: Bachelor’s degree

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $71,000-$95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Aulani

Job Posting Primary Business:

Conventions/Events

Primary Job Posting Category:

Sales Operations B2Consumer

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Kapolei, HI, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-11-14