Position Purpose
\n\n\nThe Sales Specialist will play a key role in driving revenue by identifying new business opportunities, managing client relationships, and supporting sales efforts. This role is ideal for a results-oriented individual with a passion for sales and hospitality, seeking to contribute to the success of the hotel while developing professionally in the industry.
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Duties & Key Responsibilities
\n\n\nSales Support & Lead Generation:
\n\n\nLead Identification: Proactively identify new business opportunities through research and outreach to potential clients, both locally and regionally.
\n\n\nProspect Outreach: Engage with potential clients by initiating contact, following up on leads, and scheduling meetings or site visits to showcase the hotel's offerings.
\n\n\nDatabase Management: Maintain and update the hotel’s customer relationship management (CRM) system to ensure all client interactions, sales activities, and follow-ups are documented accurately.
\n\n\nClient Relationship Management:
\n\n\nClient Communication: Serve as the primary point of contact for clients, responding to inquiries, managing communication, and providing detailed information about hotel services and offerings.
\n\n\nFollow-Up: Regularly follow up with clients to ensure satisfaction, resolve any concerns, and maintain long-term business relationships.
\n\n\nProposal Preparation: Assist in creating tailored proposals, presentations, and contracts for potential clients, ensuring they meet the hotel's objectives and pricing structure.
\n\n\nMarket Research & Competitor Analysis:
\n\n\nMarket Trends: Conduct research on market trends, customer preferences, and competitive offerings to better position the hotel in the market.
\n\n\nCompetitive Intelligence: Monitor competitors’ pricing, promotions, and services, offering insights to keep the hotel competitive and up-to-date on industry developments.
\n\n\nSales & Revenue Target Achievement:
\n\n\nTarget Support: Actively contribute to achieving monthly and quarterly revenue targets by driving new business opportunities and expanding the hotel's client base.
\n\n\nReport Generation: Support in the preparation of regular sales reports to track performance against targets, providing insights into key areas of success and opportunities for improvement.
\n\n\nEvent & Business Support:
\n\n\nSales Events: Assist with organizing and attending promotional events, trade shows, and sales missions to boost the hotel’s visibility and generate new business leads.
\n\n\nClient Visits & Site Inspections: Coordinate site inspections and client visits to ensure the hotel is presented professionally and aligned with the client’s needs.
\n\nRequirements
\n\n\n\n\nUnderstand and follow hotel policies, departmental rules, and SOPs.
\n\n\n\n\n\n\nPlan sales calls properly to maximize results.
\n\n\n\n\n\n\nMeet and service in-house FIT clients, groups and organizers.
\n\n\n\n\n\n\nOversee that group orders are routed to all departments concerned.
\n\n\n\n\n\n\nCarry out negotiation for rates with corporate clients and travel agents.
\n\n\n\n\n\n\nFollow-up on correspondences.
\n\n\n\n\n\n\nSubmit weekly sales plans and reports.
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