Job Summary

The Sales Support Specialist will work as the nexus for several opportunities within the assigned region or markets, advocating for the benefits of a centralized request system. They will collaborate closely with all team members involved in opportunity development and the bid process, setting clear expectations for contribution, deadlines, and maintaining high-quality standards. Their duties include, but it’s not limited to, gathering specific information for each solution or location and producing engaging, clear, and concise content that effectively showcases FOUNDEVER's services and capabilities. They are also tasked with guaranteeing that all documents and presentations adhere to our high-quality standards, sometimes requiring them to provide design input to create visually compelling and relevant material. The specialist may also coordinate efforts with other teams to produce rich media.

Primary Job Responsibilities Acts as a SME for assigned region or markets opportunities, managing incoming requests and promoting the centralization of all requests Maintains an updated tracker of all opportunities in the assigned region or markets Completes and coordinates the completion of pre-qualification and due diligence questionnaires, encompassing a variety of areas (e.g., HR, IT) for the assigned locations Contributes to the creation of compelling written proposals, using both boilerplate and customized content. Able to create compelling presentations suitable for a C-Level audience. Demonstrates excellent writing skills, capable of crafting highly customized, error-free responses that meet specific client needs. These responses adhere to BPO industry standards, FOUNDEVER's established processes, and our portfolio and solutions, thereby ensuring clients receive unique, top-quality solutions that showcase our dedication to excellence. Coordinates the production of client presentation collateral and events, including site visits. Ability and willingness to coordinate such events (site visits) in liaison with other teams and stakeholders. Supports the production of standard content/responses, case studies, profiles/bios, and other relevant content Conducts research within the assigned location to enhance responses. Analyzes data to craft storytelling elements that align with client requirements and enhance the narrative of proposals and presentations. Ensures consistency and accuracy of information across materials from various departments Maintains updated records of location-specific information commonly requested in the pre-defined format Proactively builds and cultivates relationships with other teams, both locally and globally, ensuring that interactions and collaborations reflect and uphold the core values of FOUNDEVER. This shared information aids in the development of bids and opportunities, fostering a culture of unity and mutual growth.

 

Requirements

Work Experience

+ 4 years years of contact center experience (in an operational or management role preferred) or other relevant role Previous experience in a pre-sales role or bid writer

Languages

English (fluent, written and spoken, mandatory) Other languages (valued) Tools and Applications Proficiency MS Office applications (Excel, PowerPoint, Word); Advanced PowerPoint design skills Previous Salesforce knowledge