Description We are in search of a Sales Support team member in the retail industry, based in New York, New York, United States. This role provides a short term contract employment opportunity, where you will play a key role in supporting our sales efforts by managing customer inquiries, processing orders, and maintaining product knowledge. Responsibilities • Facilitate meetings, vendor fairs, and trade shows by ensuring necessary preparations such as arranging samples, shipping, and creating line sheets • Responsible for processing orders, particularly for international accounts and other key accounts • Manage Return Merchandise Authorization (RMA) creation • Maintain in-office sample management for various product categories including optical, sun, and readers • Develop a comprehensive understanding and general knowledge of our products • Handle and resolve customer inquiries and issues promptly and professionally • Contribute to developing customer service standards and maintaining the brand voice across all accounts • Collaborate with internal teams to design and manage end-to-end process flows and execution • Promote a positive work environment by treating all team members with respect and demonstrating that internal customers are as valuable as external ones. Requirements • Experience in the retail industry is essential • Previous role as Sales Support or similar is required • Proficiency in ADP - Financial Services is necessary • Familiarity with Configure Price Quote (CPQ) is needed • Ability to work with CRM systems is crucial • Experience with ERP - Enterprise Resource Planning is a must • Knowledge in ERP Solutions is required • Proficiency in About Time software is beneficial • Comfortable in answering inbound calls is essential • Experience in auditing is preferred • Ability to handle billing functions efficiently is necessary • Excellent communication skills are crucial TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .