Adecco is helping a top client fill a Customer Service Representative position. **Rate:** $27.11/hr. **Shift:** Mon-Fri, 8am-4:30pm (30-min unpaid lunch), flexibility for 4 hours on Saturdays (not required every week) **Type:** Temp **Role Overview:** Assist customers with pre/post-sale questions, installations, and issue resolution via calls, emails, and web chats. Guide and assist customers, follow guidelines, manage time effectively, and ensure timely follow-ups. **Ideal Candidate:** Independent, detail-oriented, and organized with customer service experience (order entry and email). Ability to self-manage and collaborate with various departments like Warehouse, Product Development, Purchasing, Brand Experience, Marketing, and senior management. **Key Responsibilities:** + Address customer concerns and resolve issues independently. + Communicate effectively with customers and internal teams. + Negotiate solutions and maintain customer satisfaction. + Record interactions in Salesforce. + Analyze trends to improve customer retention. + Collaborate with Sales and Support Teams for escalations. + Create content to drive customer adoption and engagement. + Navigate multiple business systems. **Preferred Qualifications:** + 2+ years of relevant experience. + Strong written/verbal communication skills. + Quick issue identification and priority management. + Organized, detail-oriented, and excellent time-management. + High integrity and professionalism. + Ability to lead teams. + Proficient in Microsoft Office 365, especially Teams and Outlook. + Experience in a fast-paced call center. + Knowledge of Cisco Unified Intelligence Center and Calabrio (or willingness to learn). + Flexible and adaptable, able to multi-task. **Pay Details:** $27.11 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance