Sales Support Administrator

Published date: 10 December 2020

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Our team of Sales Support Administrators work across the sales floor to support every account manager, ensuring that our customers receive a seamless experience and that the sales order process is completed to a high standard. They’re a customer focused team, working in a fast-paced environment where accuracy and service levels are of key importance.

What is the role?

As Sales Support Administrator you will support in ensuring the smooth day to day function of the wholesale business, maximising the profitability of the account portfolio, supporting the sales teams and clients with sales orders, running of reports, and insuring any relevant information is communicated effectively across the teams and customers.

Customer Service is at the forefront of everything we do here at Westcoast, so providing an excellent service, developing key relationships and consistently meeting SLA’s and KPIs will be a vital part of this role.

How will you do this?

Inputting of Sales Orders onto system for the UK and other countriesManagement of electronic ordersKeeping up to date and informed an all new products, services, and sales toolsPreparing and running reports for customersMeeting SLAs and KPIs, and providing support in the management of our customersAttending and contributing to meetings when requiredWorking closely with Finance and Customer Service departments to resolve issues and queriesGeneral administration duties​

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

Previous administration experienceOrganisation and time managementStrong communication and relationship building skillsAbility to work independently and take initiativePositive attitude and work well with a teamGood knowledge of Word, Excel and mail packagesAbility to learn quickly and to have a methodical and logical approach

For more information, please download the full job profile. This role will be based in our Theale or Nottingham office. Please send any CVs to recruitment@westcoast.co.uk

Download the job description here

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