ADP is hiring a Sales Support Analyst – Salesforce Specialist within our Commercial Operations Center of Excellence (CoE)

*This is a hybrid role based out of our Maitland, FL office.  Qualified candidates must live within commutable distance to this location.*

ADP is seeking a Sales Support Analyst - Salesforce Specialist to join our World-Wide Operations Center of Excellence team.  As a Sales Support Analyst - Salesforce Specialist at ADP, you will play a pivotal role in ensuring the seamless operation of our sales processes within Salesforce. You will collaborate closely with our sales teams, providing essential support to optimize their efficiency and effectiveness. This position offers an exciting opportunity to contribute to the success of our sales organization and enhance the overall customer experience.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Responsibilities:

Serve as the primary point of contact for Salesforce.com related inquiries, support, and troubleshooting within the sales department. Maintain and update Salesforce.com records based on requests, ensuring timeliness, data integrity and accuracy to support informed decision-making. Generate and analyze reports and dashboards to provide insights into sales performance, trends, and opportunities for improvement. Contribute to the development and optimization of standardized procedures and documentation related to Salesforce.com usage. Bring an analytical and problem-solving mindset to standard challenges, working internally and cross-functionally to drive effective solutions, employing excellent interpersonal, written, and oral communication. Identify and provide recommendations on how to improve the workflow required in performing support activities.

Qualifications Required:

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 1+ years of experience in Sales Support Analyst, Salesforce Specialist, Data Reporting & Analytics, or similar role. Exceptional attention to detail and organizational skills, while thriving in a fast-paced environment. Analytical mindset with the ability to generate and interpret reports and data. Effective communication skills, both written and verbal. Team-oriented, collaborative, and adaptable to change. Strong proficiency in Salesforce.com administration, configuration, and data management.

Preferred Qualifications:

Preference will be given to candidates who have the following:

Salesforce Administrator Certification (preferred but not required). Work independently and proactively drive issues to resolution. Ownership mindset, making the customer top priority, curiosity, and high ethical standards. Excellent interpersonal and relationship management skills. Excellent written and verbal communication skills, along with organizational and time management. Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills. Detail oriented with strong analytical skills and judgement/decision-making ability. Ability to work in a fast-paced, performance-based environment and meet deadlines. Work independently and proactively drive issues to resolution. Knowledge of HR and Payroll industry tools and best practices are a plus.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.