About the role: 

The Sales Support Analyst role is positioned within the organization's Sales department, located in Lodz. The role will primarily collaborate with stakeholders across Sales Managers, Sales Support, Quality, Finance, Pricing, Legal etc. Its core purpose is to manage information and support various activities related to the customer (e.g., onboarding, data gathering, fulfilling sample requests, managing technical and regulatory documents, and reporting) as well as analysing data, managing information, while supporting various activities related to forecasting, customer portal maintenance, campaign management etc. This role provides opportunities for developing client-related skills, cross-functional collaboration, and exposure to various aspects of sales and customer management, making it attractive for career growth and advancement. 

 

Key responsibilities:

Team & Community Management:

Collaborating with sales teams across different segments to understand their needs and provide support Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion of project

Sales Support:

Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management. Creating and maintaining standardized sales support documentation across different teams, such as sales presentations, proposals, and contracts Monitoring and tracking key performance indicators (KPIs) across different sales teams to evaluate the effectiveness of sales support activities 

Process Improvement:

Identifying areas for improvement in the sales process across different teams and implementing strategies to streamline operations Developing and implementing standardized sales support tools, templates, and processes to enhance efficiency and effectiveness Advancement of data management, reporting, and analytics capabilities to support data driven strategic work

Stakeholder Management:

Providing support in resolving customer inquiries, issues, and complaints Facilitating communication and collaboration between the sales teams and other shared services departments

Customer Project:

Assist in proactive management of customer specific requests for product information, sample requests, agreements & documentation  Streamline data entry for customer onboarding

Contract/ Pricing Management

Organize & streamline required information for tenders / bids Support pricing and contract booking process (e.g., SSP pricing) Support preparation of customer information and reports related to contract / pricing Support proactive communication and monitoring of changes to customer’s contract portfolio

Order Fulfillment & Post Delivery Management

Support investigations for low complexity order / invoice issues and complaints  Assist in the resolution of low complexity contract related payment blocks, rebates and commercial agreements Develop / update dashboards for periodic review of SLAs and key Sales metrics

Info Management & Data Analysis

Proactively maintain customer data and certifications across internal / external systems Support updates and pre / post communication of trade terms and price lists  Assist in the management of credit and debit notes Analyze planning & production data to improve decision making

Sales Assistance

Support ad hoc requests for customer data and information Manage coordination of inquiries from BC website Support internal administrative tasks (e.g., meeting organization, office management, vendor invoicing)

 

 

About you:

Bachelor’s degree required  Proficient in English and German (B2 at least) minimum 2 years of prior work experience in a similar or related field  Knowledge of Salesforce (dashboards, reporting, data management) & SAP (query creations) Proficient with Microsoft Office Suite   Qualified for sales management and overall client handling Exceptional data organizational, analytical & problem-solving skills with attention to detail and accuracy 
 

We offer:

 

Employment on a regular basis in the sweetest company in the world. Annual bonus based on your work results. Lunch card to be used for groceries and restaurants. Private medical care in Lux Med (basic package fully financed by BC). Fit Profit sports card co-financed by BC. PPE: we care about your future, and we save money for your retirement. Cafeteria Program as a part of Social Fund. Group life insurance. Hybrid working model: min. 8 days in the office a month. As part of our work-life balance culture, we can start work between 7 am and 10 am. Free consultation with a lawyer once a quarter. Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests. Daily delivery of fresh fruits and veggies to the office. You can purchase our sweet products with a special discount. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. We like to party as much as we like chocolate! We have integration budgets we can use for team events. Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.