Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

Job Description

The Customer Service Coordinator (CSC) assists customers by providing an exceptional brand experience. The CSC serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom. 

What We Offer:

Health insurance – Medical, Dental, and VisionPTO days, floating holidays, paid holidays, and sick days401K retirement plan with company matchGrow your career with us – many promotional opportunities are available

Duties and Responsibilities:

When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.Responsible for lead management in an efficient and detailed manner for our Design Consultants using the Customer Relationship Manager (CRM).Updates the local marketing, including showroom hours on the website, social media, Yelp and Google reviews. Responsible for sales administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.

Qualifications1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environmentAssociates Degree related to business administration / accounting from an accredited college or university preferredAbility to communicate politely, clearly and professionally with clientsAbility to work quickly and accurately data entryCalendar management / regional scheduling experience preferredSelf-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environmentTech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Additional Information

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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Terms and Conditions: https://www.californiaclosets.com/terms-conditions/