Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Equifax is looking for a Sales Support Consultant to join our Mortgage Account Team. This is a problem solving role, providing point support to the Mortgage Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. This position follows a hybrid work schedule requiring in-office presence Tuesday-Thursday at our One Atlantic Center (midtown Atlanta) office location.

What you will do

Scale Customer Engagement of Sales TeamMaximize Sales resources’ selling time by taking on back-office tasksConnect with and coordinate internal resources to streamline contract-to-boarding processesSupport issue resolution around billing and general customer serviceAssist with inquiries regarding billing, pricing, contracts, reporting and researchPerform Sales administrative tasks (revenue tracking, etc.)Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.Conduct research to communicate findings/solutions to assist the account team with maintaining and expanding strategic client base and revenue.Maintain tools to support the Sales teamsGenerate Client reporting and Client dashboardsSupport efforts to address past due invoices and customer service issues, execute work ordersCoordinate with Customer Success Managers to support Customer trainingAnalyze sales performance records, interpret results and present 

What experience you need

Minimum 3 years of sales support and/or customer service experienceBachelor's degree or equivalent experienceProven ability to manage and execute multiple tasks and/or projects successfully 

What could set you apart

Prior Mortgage Industry experienceTech or software, platform skills such as Gainsight, Salesforce or other similar CRM toolsIntellectually curious and insights drivenDelivers results and plays to winDrives excellent executionHas a sense of urgency, agility, and gritLeads with integrity, and be personally accountableExceeds customers’ expectations every dayWorks together as one aligned global team (#OneEquifax)Takes initiative to develop yourself and help others growValues diversity of experience and though

#LI-HYBRID

#LI-LMEFX

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Sales Support

Schedule:

Full time