CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

We are seeking a dedicated and detail-oriented professional to join our Emerging Markets team as a Sales Support Specialist. In this role, you will provide essential support services to customers across the Emerging Market Regions, namely Zambia, Mozambique, Eswatini, Botswana, Zimbabwe, Angola, and Namibia.

As the first point of contact for our customers, you will play a pivotal role in ensuring exceptional service delivery. Additionally, you will provide administrative support to the Business Managers within the Emerging Markets team, contributing to the seamless execution of operations and customer engagement.

Key Accountabilities

Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

Customer account reconciliations.

Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager.

Identification and Investigation of credit equipment balances.

Analysis and resolution of suspended movements. Investigate and resolve queries from the business & customers.

Follow up with customers and the business to ensure the recommendations are adhered.

Accurate processing of client requests on Salesforce.

General office administration and assisting in any other task as delegated by management.

Have a good understanding & business mindset to be able to analyze customer usage profile, identify areas where improvements are required and escalate these in order for customers to make better business decisions.

Consolidation of KPI reports for key group accounts and distribution thereof for Emerging Markets.

Co-ordination of emerging markets group accounts Proficiency required on systems i.e. Advanced Excel/word, Advanced Analysis and Power BI New and existing business development by:

Ensuring that relevant prospect information is obtained and all new accounts processed into the system

Participate in new business projects.

Assist BM/BR in all admin related tasks.

Work with Asset Management to schedule stock audits for all countries. Adhere to schedule and provide updates and insights to BMs and CRM,

#LI-BM1

Preferred Education

Preferred Level of Work Experience

Remote Type

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.