MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose:** The Sales Support Lead will guide a team to perform administrative, clerical, and data entry duties to support sales operations. This role is accountable for the oversight of a sales support team to ensure order entry, order maintenance, and order delivery is completed timely and in accordance with MRC Global’s requirements. **Key Duties & Responsibilities** The Role’s responsibilities include, but are not limited to: + Determining appropriate routing of incoming communication to ensure successful execution. + Quickly recognize operational inefficiencies and provide solutions to improve processes and procedures to stay on task. + Maintain a live report for open orders. + Lead employees to anticipate and solve problems and plan for workload changes. + Motivate, challenge, and coach employees by providing effective feedback and addressing areas of opportunity, report to management when necessary. + Engage employees in understanding, ownership, and execution of timely response to order requests. + Set clear expectations and measure results by communicating consistently with the team. + Share information, instill vision, and create enthusiasm to achieve goals as applicable to assigned work group. + Monitor workflows throughout the department to ensure timely accomplishment of objectives. + Control, perform or oversee the activities of assigned group work including customer service, purchasing, shipping and receiving, or support to sales personnel. + Achieve maximum efficiency to increase profitability of orders. + Ensure compliance to contractual agreements in partnership with management. + Partner with internal resources to investigate and resolve any customer requests promptly. + Occasionally meet with key customers to assist in maintaining relationships and/or closing project opportunities as requested. + Perform other duties within the scope, spirit and purpose of the job. **Required** **Experience** + High School Diploma, GED (General Education Degree) and additional post-secondary training or education. + Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. + Bilingual experience is a plus. **Skills & Abilities** + Demonstrated competence in the use of computers and software applications. + Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. + Ability to effectively present information in one-on-one and small group situations + Strong written and oral communication skills. + Demonstrated Proficiency with and accuracy in using MS Office, including Word, Excel, PowerPoint, Access, and Outlook. + Willingness and ability to be on call as needed to provide 24-hour service to customers. + Willingness and ability to travel within and outside branch service area, with occasional overnight stays. + Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team. **Working Conditions** + Most work is performed at a desk or in front of a computer. + Able to sit/stand for long periods of time. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice (https://image.em.mrcglobal.com/lib/fe2b11737164047d7c1279/m/1/0e1cc697-5527-4162-acb9-570d9b985450.pdf) At MRC Global, you can build a satisfying career, while making a difference. You’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. **MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.