Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders. This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments.Management:Oversee the entire order-to-delivery process for assigned customer accounts.Ensure accurate and timely entry of customer orders into the system.Monitor and track orders to ensure timely delivery and fulfillment.Customer Relationship Management:Act as the main point of contact for customer inquiries related to orders.Develop and maintain strong relationships with key customer accounts.Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.Learn the customer’s internal processes and needs of their business and adapt our processes with theirs.Responsible for being in a phone queue and answering an 800 #.Coordination and Collaboration:Work closely with sales, logistics, and production teams to coordinate order fulfillment.Communicate order status, delays, and any issues to customers proactively.Collaborate with the finance department to resolve any billing or payment issues.Conduct meetings and presentations to educate healthcare professionals about our processes and systems.Data Management and Reporting:Maintain accurate records of customer orders, accounts, interactions, and transactions.Generate regular reports on order status, delivery performance, and customer satisfaction.Analyze order data to identify trends, issues, and opportunities for improvement.Process Improvement:Identify areas for improvement in the order management process.Implement best practices to enhance efficiency, accuracy, and customer satisfaction.Participate in cross-functional projects aimed at improving the overall order-to-cash process.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.