Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:Under general direction role may include: providing customer service, billing/pricing/collections resolution, contract administration, service issues resolution, information management, customer file maintenance, lead routing, and record generation while possibly growing new and secured business through service level upgrades and expanded product offerings for assigned accounts on a daily basis.
Key Job Activities:• Provides dedicated customer service and support via telephone, email, web, and mail
• Assisting the sales team with the preparation of sales documents and/or data entry
• Proactively conducts outbound phone and email campaigns to customers
• Understands how to research an account and determine pricing, contract information, lead routing, etc.
• Provides regular and ad-hoc reporting and assistance to various Sales teams
• Acts and communicates as a subject matter expert, trainer, coach, and key reference contact as new reps are onboarded
• Perform other duties and responsibilities, as assigned.
Preferred Education: in Associate or Equivalent
Education equivalent to an Associates Degree, or the equivalent in related work experience demonstrating a sound knowledge of Salesforce administration, time management, proficiency in excel reporting, pivot tables, data analysis, customer service
• Two or more years of related work experience in a sales support capacity.
• Demonstrating analytical skills while providing excellent customer service to all customers & sales reps preferred
• Demonstrates an elevated level of knowledge of Microsoft Office including but not limited to Excel, Word, Salesforce, and PowerPoint; and general knowledge of general database use.
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program that includes medical, dental, vision, and prescription coverage, healthcare, and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise: Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.