Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. 

The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. Working in a fast paced and unique industry the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks

The role is based in Florida

Hours: 9:00 am - 6:00 pm EST (Monday - Thursday), 9:00 - 4:45pm EST (Friday)

The opportunity 

This role has a 50% inbound sales component / 50% admin and data entry component Provide support to customers regarding products, services and policies Assist customers utilizing the appropriate resources Provide troubleshooting assistance for orders, account statuses, and other problems. Effectively communicate with internal and external customers Stay up-to-date with new products, features and industry trends Create and process orders in a timely manner Process customer complaints and ensure customer satisfaction Prioritize administrative responsibilities Suggest sales process enhancements Record and report adverse reactions received from healthcare professionals and patients as per company Pharmacovigilance procedures 

Skills, knowledge and abilities 

College degree with science background is an asset One plus (1+) year of call center or sales support environment experience or three (3) to five (5) years customer service experience Understanding of sales principles and customer service practices Ability to upsell products and services Strong listening skills, very customer focused and professional. Analytical, multitasking and time management skills Excellent team working, motivational and interpersonal skills Demonstrates values and has the ability to make connections, build trust and be authentic Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required Experience working with a CRM (Creatio an asset) Excellent communication skills; Fluent English (oral & written) required.

What’s In It For You …  

We invest time and resources into making sure Medisca is as good as the people we hire. 

Work/Life Balance  - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy Invest in your health – Choice of modular plans, health spending account and free Telemedicine Your Future is Bright – Opportunities to learn and grow within Medisca Save for your Future – Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs Help us grow – Employee Referral Program We like to have fun – company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer. 

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