Description This is a customer support/sales support position that will be teamed up with an account manager for an international tennis equipment company. This role will partner very closely with that sales rep to input orders, check inventory, etc. They will also need to be able to support call in orders and deal with both happy and unhappy customers. There are no sales components to this role, it is an administrative role supporting the sales team. Core duties and responsibilities include the following. Other duties may be assigned: · Provide all customers with excellent customer service. · Partner with outside sales representatives to provide account in-office support. · Answer customer calls and assist customers with orders, questions, and warranty claims. Ensure a high level of product expertise and brand knowledge. · Build and maintain customer relationships. · Perform customer order entry. · Monitor customer credit risk. If a customer is high-risk, notify the credit department before entering a new order. · Evaluate and process all manufacturer defect and six-month outsole warranty claims. · Inform manager of any new or unusual defects in products. · Communicate with and support all departments. · Collaborate with other sales support representatives to ensure the efficiency of the department. · Collaborate with all other department representatives to ensure the efficiency of the company. · Process customer sales credits, returns, and maintain approval records. · Authorize credit card payments for appropriate customers. M-F 8am-5pm Fully on-site Additional Skills & Qualifications Bachelors degree or 1+ years of experience in an administrative role in a professional office environment required. Experience with Microsoft Office (Excel, outlook, teams, word) Prior experience in the sports industry, especially experience with tennis/pickleball/padel, is preferred but not required. Experience with a CRM or ERP software highly preferred. Experience Level Entry Level Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,CO. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.