Job Title: Sales Support Representative

Job Description

We are seeking a dedicated Sales Support Representative to provide accurate product information, pricing, quotes, modifications, and availability, as well as delivery dates. The role involves processing orders, quotes, returns, and exchanges efficiently. You will respond promptly to customer inquiries via phone, email, and chat, demonstrating professionalism and empathy. Resolve customer complaints and concerns in a timely and courteous manner, striving to exceed customer expectations. Coordinate with purchasing and production departments to track order status and maintain open communication with customers and sales representatives regarding any potential delays or issues.

ResponsibilitiesProvide accurate product information, pricing, quotes, modifications, and availability and delivery dates.Process orders, quotes, returns, and exchanges accurately and efficiently.Respond promptly to customer inquiries via phone, email, and chat, demonstrating professionalism and empathy.Resolve customer complaints and concerns in a timely and courteous manner, striving to exceed customer expectations.Coordinate with purchasing and production departments to track order status.Run open order report daily. Communicate with customers and sales representatives regarding any potential delays or issues regarding customer orders.Maintain customer database and update records with sales interactions and transactions in the ERP system, including customer resale certificates, W-9’s, and other required documents.Partner with applicable departments to identify customer/order issues, including notifying accounting for customer credit hold situations and respond to all issues with a sense of urgency.Ensure drawings are approved and signed prior the quoting process.Review (in ERP) BoM’s (Bill of Materials) to ensure capability of producing orders by confirming all costs, parts, and labor.Ensure margin accuracy by maintaining open communication with the sales team for approval.Collaborate with the sales team to provide pre- and post-sales support.Share any upselling and cross-selling opportunities with sales team to maximize sales revenue.Prepare sales reports, presentations, and other documentation as needed.Stay informed about product features, benefits, and specifications to effectively address customer inquiries and support sales team.Participate in ongoing product training sessions to enhance product knowledge.Share customer feedback and insights with relevant departments to drive continuous improvement.Proactively communicate with internal and external customers.Participate in periodic physical inventory process.Perform other tasks as assigned.Essential SkillsSales supportOrder processingERP Experience (Syteline currently used)3+ years of customer service/sales support experienceExperience in medical device/life sciences industry strongly preferredOrder entryCustomer supportCustomer serviceAdditional Skills & QualificationsHigh School diploma or equivalent; bachelor’s degree preferred.5+ years’ related customer service experience in a manufacturing environment for customized products, preferably in a Biopharma or similar highly regulated (ISO) industry.Experience using ERP (Syteline preferred).Aptitude for working with technical data associated with product lines.Must be self-motivated with the ability to work independently as well as part of a team in a fast-paced environment.Ability to multitask, prioritize, and manage time effectively.Excellent Microsoft Office skills.Excellent math and accounting skills.Detail-oriented with a high level of accuracy in data entry and order processing.Strong interpersonal skills with a customer-centric attitude.Excellent verbal and written communication skills.Work Environment

This role is onsite in Sparta, NJ. The position reports to the CS Manager located in California, with 3 other CS personnel onsite. The site hosts a total of 60 employees. The working hours are 8:30 AM to 5:00 PM daily, and this is an hourly paid position. There is no opportunity to work from home.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call. 

Pay and Benefits

The pay range for this position is $58000.00 - $64480.00/yr.

Benefits are provided through the company. They are contributory benefits and can be expensive based on the employee population being small outside of California.

Workplace Type

This is a fully onsite position in Sparta,NJ.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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