Role summary:

Flowserve is looking for a Sales Support Representative (SSR) in the QRC department. The SSR will report to the Production Supervisor of the Ettlingen site. The SSR will be responsible for processing and dispatching orders. In addition to processing complaints and handling documentation, the responsibilities focus primarily on customer support.

Your Role:

Recording and processing customer ordersConstant monitoring of orders and customer supportOrder monitoring (coordination) from dispatch to delivery / invoicingAll order types (KD individual production, stock orders, consignment orders, repair orders, etc.)Master data managementInterface cooperationCustomer complaintsExport processing (customs, IHK, preferences etc.)Customer order documentationCorrespondence with our foreign sales departments (intercompany business)

Your Profile:

Completed commercial vocational education (e.g. as an industrial clerk)Professional experience in trade or in the manufacturing metal industryFlexibility, initiative, ability to work in a team, organizational skills, ability to act responsibly, reliability.Knowledge of MS Office, SAP R/3 is an advantageConfident knowledge of written and spoken EnglishKnowledge of written and spoken German on a native speaker level

What we offer:

Interesting and varied tasks in an international and innovative companyA family-friendly company with a flexible working time system in line with the metal and electrical industry pay scale and 30 days' holidayHoliday and Christmas bonuses and the option of a company pension schemeA medium-sized company, embedded in an international group of companiesGood transport linksInternal and external training opportunities and language coursesExtensive familiarisation with our procedures and processes

Applicants with disabilities will be given special consideration if they are equally qualified.