Sales Support Specialist, Hospitality
Four Hands
Sales Support Specialist, Hospitality
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
This role is focused on overseeing and optimizing the order process for hospitality clients, from initial quotes to final shipment. You will ensure accuracy, efficiency, and exceptional customer experience by addressing client needs, resolving concerns, and identifying opportunities for improvement. Success in this position requires collaboration with internal teams and Account Executives to create customized solutions, streamline operations, and build strong, long-term customer relationships. This is an engaging, customer-facing role that contributes directly to the success and satisfaction of hospitality clients.
In This RoleCustomer Experience and Relationship Management \nManage all aspects of order process, from initial quote to final shipment within the hospitality category\nFacilitate seamless onboarding and deliver exceptional customer service experiences for new hospitality clients \nElevate the customer experience by proactively resolving concerns, anticipating client needs, and identifying opportunities to enhance processes for long-term satisfaction and loyalty
\n\nProcess and Workflow \nMaintain a thorough understanding of shipping procedures to ensure accurate and timely delivery while optimizing processes \nMonitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies \nMaximize customer operational performance by providing resources and technical advice \nIdentify and implement process improvements to enhance operational efficiency and customer satisfaction
\n\nTeam Collaboration and Reporting \nPartner with Account Executives to understand the unique needs of hospitality customers, gather actionable insights, and develop solutions that strengthen client relationships\nCollaborate with internal teams, including Sales, Accounting, Logistics, Warehouse, and Art Studio departments, to streamline operations, reduce inefficiencies, and maintain a high level of customer service\nPerform other duties as assigned by management\nUphold our core values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey \n\n\n
The Ideal Person\n3+ years of experience in a customer facing or customer support role\nBachelor's Degree required \nSalesforce experience strongly preferred \nAdvanced proficiency in Microsoft Excel (VLOOKUP and pivot table experience) \nExcellent organizational skills and the ability to multitask effectively in a fast-paced environment \nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills and the ability to work independently \nAbility to work in an international environment with diverse teams and customers \nActive and engaged listener, with the ability to clearly and concisely communicate with various audiences \n
Department: Sales Operations
Employment Type: Full Time
Location: Austin, Texas
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
This role is focused on overseeing and optimizing the order process for hospitality clients, from initial quotes to final shipment. You will ensure accuracy, efficiency, and exceptional customer experience by addressing client needs, resolving concerns, and identifying opportunities for improvement. Success in this position requires collaboration with internal teams and Account Executives to create customized solutions, streamline operations, and build strong, long-term customer relationships. This is an engaging, customer-facing role that contributes directly to the success and satisfaction of hospitality clients.
In This RoleCustomer Experience and Relationship Management \nManage all aspects of order process, from initial quote to final shipment within the hospitality category\nFacilitate seamless onboarding and deliver exceptional customer service experiences for new hospitality clients \nElevate the customer experience by proactively resolving concerns, anticipating client needs, and identifying opportunities to enhance processes for long-term satisfaction and loyalty
\n\nProcess and Workflow \nMaintain a thorough understanding of shipping procedures to ensure accurate and timely delivery while optimizing processes \nMonitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies \nMaximize customer operational performance by providing resources and technical advice \nIdentify and implement process improvements to enhance operational efficiency and customer satisfaction
\n\nTeam Collaboration and Reporting \nPartner with Account Executives to understand the unique needs of hospitality customers, gather actionable insights, and develop solutions that strengthen client relationships\nCollaborate with internal teams, including Sales, Accounting, Logistics, Warehouse, and Art Studio departments, to streamline operations, reduce inefficiencies, and maintain a high level of customer service\nPerform other duties as assigned by management\nUphold our core values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey \n\n\n
The Ideal Person\n3+ years of experience in a customer facing or customer support role\nBachelor's Degree required \nSalesforce experience strongly preferred \nAdvanced proficiency in Microsoft Excel (VLOOKUP and pivot table experience) \nExcellent organizational skills and the ability to multitask effectively in a fast-paced environment \nA friendly and collaborative demeanor, with the ability to work well in a team environment \nStrong decision-making skills and the ability to work independently \nAbility to work in an international environment with diverse teams and customers \nActive and engaged listener, with the ability to clearly and concisely communicate with various audiences \n
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