Sales Support Specialist
Caterpillar, Inc.
**Career Area:**
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About EPD**
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
**Role Definition**
Supports day-to-day sales activities by providing information and assistance to customers and internal organizations.
**Degree Requirement**
Degree or equivalent experience desired.
**Key Responsibilities**
+ Customer and Dealer Relationships: Build and maintain strong relationships with project teams, dealers, and Caterpillar factories to ensure alignment and successful execution of projects.
+ Project Milestone Tracking: Lead the tracking of critical project milestones, including order entry, release, shipping and commissioning startup, to ensure timely delivery and to minimize risks.
+ Risk Management and Problem Solving: Proactively identify potential obstacles or risks to project success and develop mitigation strategies.
+ Communication and Collaboration: Act as a bridge between Caterpillar factories, dealers, customers, and project site teams ensuring clarity and alignment on project objectives and execution.
+ Pipeline Management: Oversee regional demand forecasting and fulfillment, prioritizing key projects and ensuring efficient resource allocation.
**Additional Responsibilities**
+ Manage regional forecasting and demand planning for a portfolio of accounts.
+ Develop strategies for effective project execution and change order management.
+ Optimize communication and processes to reduce variability and enhance project outcomes.
**Skills Descriptors**
**Relationship Management**
+ Ability to build and maintain strong relationships with key stakeholders, including customers, internal Caterpillar supporting teams and Caterpillar Dealers.
+ Skilled in navigating complex, cross-functional teams to achieve alignment and foster collaboration.
**Project Management**
+ Expertise in leading end-to-end project milestone tracking, including order entry, release, shipping and commissioning startup.
+ Proven ability to prioritize tasks, manage competing deadlines, and ensure on-time project deliver.
+ Skilled in change order management to adapt to evolving project needs without compromising quality or delivery timelines.
+ Proficiency in Project Management tools, software, Excel, Power BI and Salesforce.com.
+ Relentless attention to detail to ensure contract execution.
**Risk Assessment and Mitigation**
+ Ability to proactively identify project risks and obstacles.
+ Experience in developing and executing mitigation strategies to ensure project success.
+ Strong analytical skills to anticipate potential pitfalls and design preemptive solutions.
**Strategic Planning**
+ Proficient in demand forecasting, pipeline management, and resource allocation.
+ Skilled in developing and executing strategic project plans to align with long-term business goals.
+ Ability to influence decision-making through data-driven insights.
**Communication and Stakeholder Alignment**
+ Excellent written and verbal communication skills for conveying complex technical information to diverse audiences.
+ Ability to present and communicate to an audience of executives and senior level management.
+ Skilled in bridging communication gaps between internal teams, dealers and customers.
+ Adept at crafting persuasive narratives to align stakeholders on project goals and strategies.
+ Ability to handle customer escalations with urgency and poise.
**Technical Expertise**
+ Knowledge of power generation systems (Natural Gas and Diesel powered) and data center applications, including balance of plant requirements, packaging and Caterpillar Solutions.
+ Knowledge of equipment cycle times, front-end scheduling, heavy equipment manufacturing and complex project deliveries.
**Additional Information**
+ Relocation is available for this position
+ Sponsorship is not available for this position
+ This role will have up to 50% travel domestic and international travel
+ Desired additional languages: Spanish and Portuguese
\#LI #Dallas #Texas #TX #Lafayette #Indiana #IN
**Summary Pay Range:**
$87,480.00 - $131,280.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
_*Subject to annual eligibility and incentive plan guidelines_ .
**Posting Dates:**
January 23, 2025 - January 29, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
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