POSITION SUMMARY

nVenia, a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience, our long-standing brands of Arpac, Fischbein, Hamer and Ohlson serve end customers in the consumer-packaged goods, food and beverage, industrial, and other markets.

nVenia is committed to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth. We succeed by operating within our core values of Integrity, Teamwork, Respect, Sense of Urgency and Winning Spirit.

At nVenia, we offer an excellent total rewards package that includes:

Competitive compensation. Comprehensive benefits package designed to support our employees’ health, well-being, and financial security. Work/life programs designed to provide a safe, secure, and balanced environment. Education and training programs to develop and grow a high-performance workforce. Performance-based rewards.

The Sales Support Specialist plays a crucial role in ensuring the smooth operation of our sales processes. This position is responsible for the coordination of lead management, maintaining and updating the sales database, providing comprehensive sales support, offering administrative assistance, and managing project coordination. The ideal candidate will be detail-oriented, proactive, and capable of multitasking in a fast-paced environment.

ESSENTIAL RESPONSIBILITIES

Order Management:

 Order entry into Epicor for all new equipment. Send new equipment order specs to Applications for budgeting. Send new equipment order specs to Engineering and Production for scheduling. Provide regular updates to internal and external customers during the order process.  Communicate with customers on updates with production date changes. Manage change orders, pricing, and order write-up during life of order.

Project Coordination​​​​​​​

Database Management:

Maintains the distributor database within Epicor, Salesforce, and Website Admin Tool. 

Lead Program: 

Handle incoming leads (phone, web, tradeshows, etc.). Speak to potential customers by phone and/or email to better qualify the lead and to determine project details. 

Manage customer expectations.

Serve as primary interface with the customers, sales, engineering, and operations to resolve issues.

Support sales with customer visits and presentations.

Work with Planning and Scheduling to provide Lead Times for quoted projects to Sales Professionals.

POSITION REQUIREMENTS

 Minimum 2 years’ experience in Administration preferred  MS Office – Excel and Word Experience with ERP and Salesforce highly desired Bilingual English/ Spanish preferred not required.