Joining Beacon Building Products as a Sales Support Specialist means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more future. Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference. What you will earn: Competitive Pay: We make sure that your hard work is recognized. Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being. Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually. 401(k) Match: Ensure a secure future with fair matching of your retirement contributions. Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests. Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications. What you will do: Handle customer requests via telephone, fax, and mail, including price quotations, product availability, orders, returns, billing corrections, and product information Address customer complaints and issues promptly and efficiently to ensure satisfaction Coordinate delivery and pickup of customer orders in collaboration with operations teams Prepare price quotations promptly and accurately to support sales efforts Adhere to customer financial services policies and pricing guidelines for consistency Monitor orders and anticipate additional customer requirements to ensure timely fulfillment Collaborate with branches to address inventory and delivery concerns proactively Work with replenishment teams to optimize product line and stock levels based on demand Manage cash reconciliation processes and oversee stock of tool rack items Responsible for setting up and maintaining store displays to enhance product visibility Perform any additional duties as assigned to support sales and customer service objectives What you will bring: Minimum one year of face-to-face customer service experience Prior experience in front-line customer service roles Experience working in a team-oriented environment Effective communication and follow-up skills with colleagues, customers, and vendors Ability to acquire and retain extensive product knowledge Familiarity with home improvement centers or knowledge of building materials is a plus