Description We are inviting a Salesforce Admin/ Business Analyst to join our team. Located in BALTIMORE, Maryland, we are a part of the Non-Profit industry. The Salesforce Admin/ Business Analyst will be responsible for providing Salesforce system support and maintenance, as well as business analysis. This role offers a contract to permanent employment opportunity. Responsibilities: • Carry out system maintenance and configuration tasks such as user setup, roles, profiles, groups, permission sets, complex flows, and validation rules, custom objects, and fields. • Monitor site metrics, system performance, and user activity, and suggest system enhancements. • Perform evaluations of new releases and manage the rollout of new functionalities. • Audit data regularly to identify data integrity issues and/or opportunities for process improvements. • Create complex reports and dashboards to support the delivery of key business metrics. • Develop and deliver effective training modules and user guides. • Collaborate with stakeholders to gather and confirm business requirements. • Analyze and consolidate information to develop solutions that meet business requirements. • Provide expert advice on application solutions and support to business users in managing systems and process changes. • Create test scenarios for applications and enhancements, and facilitate the testing of Salesforce rollouts. • Interact with third-party vendors and developers where appropriate. • Research, evaluate, and recommend innovative technologies to support business needs. • Develop subject matter expertise and capabilities across the business. Requirements • Proficiency in Advanced Business Application Programming (ABAP) • Familiarity with Cloud Technologies • Expertise in Customer Relationship Management (CRM) • Experience with Epicor software • Knowledge of Epicor Enterprise Resource Planning (ERP) • Ability to conduct AB Testing • Competence in Business Intelligence (BI) • Understanding of Business Process Functions • Capability to create Business Requirement Documents • Experience in Change Management • Proficiency in Salesforce Administration • Strong skills in Business Analysis • Experience in IT Project Management • Knowledge of Project Management principles and methodologies Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .