Details **Open Date** 01/24/2025 **Requisition Number** PRN41059B **Job Title** Systems Administrator **Working Title** Salesforce Administrator, I **Job Grade** F **FLSA Code** Computer Employee **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** + M-F, 8a – 5p **VP Area** President **Department** 00417 - UIT Univ Support Services **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $50,000 - $60,000 **Close Date** 04/24/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** The Salesforce Associate Engineer will play a key role as a generalist, supporting the ongoing development and optimization of our Service and Marketing Cloud platforms. Collaborating closely with a multidisciplinary team of Salesforce certified professionals, this role provides a unique opportunity to develop broad skills across multiple areas of Salesforce and university IT systems. Tasks will range from operational activities like user training and basic assistance to implementing new features, developing custom code, and drafting SQL queries to manage and analyze data. No prior Salesforce experience is necessary—we’re ready to help you grow into this role—but we value candidates with demonstrated aptitude and a willingness to learn. While professional experience is not required, we appreciate candidates with some background in technology, either in an administrative or developmental capacity, even if demonstrated through personal projects. Ideal candidates are those looking for long-term growth within the university, such as recent UU graduates or current UU employees exploring a career change. As part of your growth trajectory, you’ll be expected to work toward earning your Salesforce CRM Administrator certification. We are seeking someone with strong analytical abilities, excellent communication and interpersonal skills, and a collaborative mindset. The ideal candidate is eager to integrate into a supportive team environment while building a foundation for a meaningful career at the university. **Responsibilities** We’re looking for individuals with a passion for learning, a strong analytical mindset, and excellent communication and interpersonal skills, ready to take on a variety of challenges in Salesforce administration and development. As a Salesforce Associate Engineer, you will: * Collaborate with a multidisciplinary team of Salesforce certified professionals using tools such as Microsoft Teams, Jira, and Salesforce itself, meeting both virtually and in-person, to foster a cohesive work environment. * Guide university units and users through onboarding and training on Salesforce platforms. Provide basic assistance to support their transition from legacy systems and help them adopt new processes smoothly. * Maintain detailed and organized documentation of user interactions, system configuration changes, and current processes, contributing to the creation of a robust team knowledge base. * Assist in quality assurance processes, including the testing and validation of Salesforce configurations and developments. * Assist in the development, optimization, and maintenance of the Service and Marketing Cloud platforms. These foundational tasks are critical to ensuring system reliability and support broader team objectives, such as enhancing user experiences and streamlining processes across the university. This includes performing fundamental administrative tasks like setting up system configurations, managing user accounts, implementing security and access controls, and organizing data for efficient management. * Play a supportive role in translating business requirements into technical designs by assisting with tasks such as documenting user needs, drafting initial workflows, and proposing basic configuration changes under the guidance of senior team members, helping to develop effective and creative solutions that meet customer and stakeholder needs. * Participate in the planning and analysis of business requirements for system changes and enhancements, gradually taking on more responsibilities as you grow in the role. * Collaborate actively with the broader CRM team to strategize solutions to emerging needs, onboarding new departments and users, and providing support to end users. * Prepare to sit for and pass the Salesforce CRM Administrator certification as part of your professional development in the role. * Collaborate with other university IT teams and departments to gain exposure to non-Salesforce systems and processes, fostering a broad understanding of how Salesforce integrates into the university’s broader technology ecosystem. This collaboration supports a well-rounded perspective critical for generalist growth. * Engage in continuous learning, building on the foundational skills gained through earlier tasks, with a view to eventually leading individual projects and contributing to strategic team initiatives. This role is designed to help ensure long-term team stability by preparing you to step into more senior roles as opportunities arise, supporting continuity without disruption to the team’s mission. **Required Skills:** * Customer Service Orientation: A mindset focused on understanding and meeting the needs of users and stakeholders, coupled with a proactive approach to getting things done. * Analytical Mindset: Ability to understand and analyze business requirements and willingness to learn how to translate them into technical solutions. * Problem-Solving Aptitude: Eagerness to creatively solve problems and suggest potential improvements proactively. * Communication Skills: Excellent verbal, interpersonal, and written communication skills with the ability to convey technical information in a clear manner to various stakeholders. * Collaborative Spirit: Ability to work effectively in a team environment, contributing positively to group dynamics and collaborations. * Technical Aptitude: A willingness to learn and adapt to new technologies, with some background in programming or scripting languages being a bonus but not a strict requirement. * Organizational Skills: Strong personal organization with the ability to manage multiple tasks simultaneously, maintain detailed notes, and prioritize effectively. * Adaptability to Cross-Functional Tasks: Willingness to take on a variety of responsibilities across technical, user-facing, and administrative domains, adapting to the needs of the team and the university. * Time Management: Demonstrated ability to manage one’s own time effectively, identifying and focusing on the most critical tasks first. **Minimum Qualifications** Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** * Salesforce Basics: Some experience or familiarity with Salesforce platforms, or a keen interest in developing expertise in this area through on-the-job learning. Candidates will have the opportunity to work toward attaining the Salesforce Administrator Certification as part of their professional development. * Documentation Skills: Proven experience or willingness to learn how to create detailed and organized documentation of processes and interactions. * Project Management: Introductory skills in project management, including the ability to oversee short-term and long-term projects from inception to completion. * Agile Experience: Exposure to Agile or Scrum methodologies, with the willingness to actively participate in agile project settings. * Educational Background: A bachelor’s degree in Information Systems, Computer Science, or a related field is preferred, though demonstrated analytical and organizational abilities are also valued. This role offers an excellent opportunity for individuals from other academic backgrounds to transition into the tech industry. **Type** Benefited Staff **Special Instructions Summary** **Additional Information** **About UIT** :**University Information Technology ( UIT )**, the central IT service provider for the University of Utah, reports to the U’s**Chief Information Officer**and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. **About the University of Utah** : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to**arts and museum venues**and a member of the**BIG -12 Conference**.**Skiing and snowboarding opportunities**are a short distance from campus, and opportunities to pursue activities from**biking to hiking to fishing abound**. Salt Lake City is home to the**Utah Symphony and Opera**,**Ballet West**,**professional sports teams**, and a wide range of other cultural and recreational activities. **University of Utah Benefits** * **Health, dental, and wellness coverage** * Automatic and immediately vested**14.2% employer contribution**to personal retirement account (401a) * Free**public transportation pass**(Utah Transit Authority) * **Paid leave time** * **Reduced tuition benefits for employee and family members** * More information:**https://www.hr.utah.edu/benefits/** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.