Job Title: Salesforce Administrator Location: Cleveland, OH   We are looking an amazing Salesforce Administrator to become a part of our Salesforce development team who can help ensure that our business objectives and process are translated accurately and effectively in our Salesforce org. This is an exciting opportunity to help design, refine, code, test and implement processes in Salesforce across our entire business - from sales to installation and down to how we interact with our customers. Your focus will be on delivering awesome results that can be implemented quickly and used by our team and our thousands of clients. We push new change sets weekly, and we love trying new things and seeing what works, pushing the envelope to deliver the best customer and team experience possible. You will work with the Enterprise Technology Teams to serve various departments and focus on development of new automations and enhancements, as well as support of existing Salesforce infrastructure. What you build will be used, and your impact will be significant.   Primary Responsibilities:   Work with Business Stakeholder and other team members to evaluate project requirements, translate business requirements into well designed solutions that best leverage the platform Lead the technical delivery of Salesforce.com implementations including: development of custom solutions and integrations; managing technical scope and client expectations; providing hands on expert level assistance to developers for technical issues; and designing and managing the execution of test plans and ensuring a quality solution is delivered  Be familiar with Salesforce sharing rules, security settings, object relationships, flows, reporting, and data loading Participate in gap analysis and requirements analysis Develop and refine of proofs-of-concept to confirm requirements Testing, including defining/supporting user acceptance testing (UAT) and gathering feedback from pre-release testers Log, track, and manage issues, bugs, and enhancement/ features requests via Salesforce cases  Participate in change release and post-release activities, including end-user training and support (e.g. developing demos) On-going systems administration, maintenance, and support functions  Follow and work within project work plans and timelines to meet changing needs and requirements Capture, mitigate and /or escalate issues in a timely fashion Write and/or review deliverables, end-user guides, support documentation Willingness to self-train on new technologies Perform any additional duties as directed by the Executive Team   Experience and Qualifications:       Requirements  Associate degree in Computer Science 3+ years of experience within an information technology (IT) environment  2+ years of experience with Salesforce Administration preferred  Proven ability to design and optimize business processes Knowledge of Visualforce (HTML, CSS, Javascript) preferred Candidate should have the Salesforce Certified Administrator (ADM201) certification Salesforce Certified Advanced Administrator, Service Cloud Consultant or Sales Cloud Consultant certifications are a plus Experience with entire software development lifecycle (Agile, SDLC, Iterative) Strong balance of business and technical skills and ability to communicate technical concepts to non-technical decision-makers Strong analytical and problem-solving skills Flexibility and attitude to achieve tight deadlines Rapidly adapt and respond to changes in environment and priorities Excellent written and verbal communication skills  Previous experience in Telecom is a plus   Benefits:   Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.   Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.