Department
About the Department
Job Summary
Responsibilities
Performs user Account Setup and Management, including user account audits.
Performs onboarding/offboarding activities.
Creates technical documentation, including but not limited to process flows.
Provides Salesforce Support for Harris Staff, including Third-Party Application support.
May maintain Salesforce Sandbox Inventory and configure/test Harris specific applications.
Performs analyses and assists in a variety of Salesforce support activities including, but not limited to, providing support to end users in problem resolution; guiding end users through troubleshooting procedures; developing troubleshooting scripts.
Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, and building networks within the University and with colleagues at peer institutions.
Engage in and lead a program of communication, advocation and promotion of the Salesforce environment and benefits to its use. Drive school use of the environment towards the goals of consistency of use of data, improved business processes, and ultimately better engagement with our community.
Manage data going into and out of Salesforce via transforming the data, merging the data, subsetting, and cleaning the data to ensure data integrity and systems that are up to date.
Implement integrations of third-party applications to Salesforce; implement integrations with other University systems and databases.
Partners with units within the Harris School of Public Policy and other University of Chicago campus teams, including the office of Alumni Relations and Development.
With moderate to high levels of direction from others, analyzes the users' requirements and solves routine database problems that ensures users and related applications can access necessary data sets.
Interprets existing data and populates the database with new data from external sources. Maintains documentation on data models, data dictionaries, physical database configuration, and daily database maintenance functions.
Participates in the development of queries and retrieval systems.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.---
Work Experience:
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Certifications:
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Preferred Qualifications
Experience:
Professional work experience in a technical support role.
Two years of experience maintaining user permissions.
Certifications:
Salesforce Level I certification.
Technical Skills or Knowledge:
Working knowledge of Salesforce and familiarity with Trailhead for both personal training purposes as well as onboarding training.
Knowledgeable of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Harris School, including the University's donor relationship management system, Microsoft Windows computer environment and the Microsoft Office Suite.
Experience with Salesforce.
Experience with HubSpot, especially related to HubSpot to Salesforce integration.
Experience with Symplicity.
Experience with CVENT events platform.
Experience with Salesforce HTML and JSON.
Preferred Competencies
Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
Manage confidential information with discretion and tact.
Act with integrity, professionalism, and confidentiality.
Prioritize multiple projects and independently follow through with detail.
Critically think and troubleshoot.
Work collegially and collaboratively in a team setting.
Self-motivation and the ability to take initiative.
Manage multiple projects simultaneously in a fast-paced environment with strong attention to detail and accuracy.
Application Documents
Resume/CV (required)
Cover Letter, addressed to Hiring Committee (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
FLSA Status
Pay Frequency
Scheduled Weekly Hours
Benefits Eligible
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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