Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

All aspects of user and license management including new user setup/deactivation, roles, profilespermissions, public groups, organization wide defaults, sharing rules Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settingsmobile administration, dashboards and reports Sandbox environment management Manage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner. Identify, install and maintain appropriate apps from the AppExchange for event management, mass emaildocument merge, and more. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members and Office of Undergraduate stakeholders Ensure platform changes are documented and communicated to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets Monitor and improve user adoption New user and ongoing user training Technical documentation Working with integrated applications including Office365, Riva Calendar synchronization

Qualifications and Background:

Required:

Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud Certified Salesforce Administrator A proactive attitude to platform enhancements Designing scalable, best practice solutions Excellent relationship-building skills Creative and analytical thinker with strong problem-solving skills. Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization. Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts. Ability to assess the impact of new requirements on Salesforce and other integrated systems. Translating requirements into technical solutions Experience in change management and governance Training end users and key stakeholders Technical documentation Available and responsive to questions Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layoutsapps, actions, custom settings, mobile administration, dashboards and reports

Desirable:

Trailhead Ranger Level Trailhead Superbadges Admin Super Set or App Builder Super Set Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder Bachelors/Postgraduate degree, or professional qualification Knowledge, Skills, and Abilities Demonstrates continued personal/professional development Active in the Salesforce community Experience with higher education processes preferred.