R10059112 Salesforce Business Analyst (Open)

Location:

Radnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

Salesforce business analyst is a project-based, business-improvement role. Business analysts help guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyze requirements around business challenges, and then propose data-driven solutions. Think of the Salesforce business analyst like an interpreter. They’re the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results. They help the business understand the system capabilities and how it can help achieve their vision.

This is a position with high visibility and large levels of responsibility. Candidates will be responsible for gathering requirements, understanding the  business needs. This resource will be responsible for documenting user stories, drawing up images of how the project should look inside of the CRM, communicating projects/enhancements with lead Business Analyst, writing valid and solution based acceptance criteria. Accountable for thorough analysis, well documented functional specifications, and accurate acceptance criteria  

Specific Duties​

Requirements, definition and documentation 

Work with internal customers and client stakeholders to understand and define business requirements 

Develop use cases and functional specifications documents 

Solicit, gather and analyze user input and requirements 

Identify and involve key stakeholders 

Identify and interview internal/external subject matter experts 

Interface with technical managers and teams 

Collaborate with counterparts in IT (project, development, QA managers)

________________________Are you a MATCH?

Required Education:

Associate degree or equivalent experience. Bachelor’s Degree preferred with a study in either Business Administration, Information Systems, Computer Science, or a related field with a strong focus on CRM systems.

Required Length & Type of Experience:

1-2 years as a Business Analyst or equivalent experience

Knowledge, Skills & Abilities: 

Strong understanding of the Salesforce platform and its capabilities.

Knowledge of CRM processes and best practices.

Experience soliciting, gathering and analyzing user input and requirements 

Experience creating wireframe documents with information architecture 

Experience authoring requirements, definition and related documentation 

Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks 

Experience working with creative and technical project teams 

Proficient in Google Sheets, Docs, Slides, Microsoft Project and Visio or equivalent

Needs analysis

Eliciting requirements

Business case definition

Requirements writing

Requirements review

Flow and process diagramming

Business data analytics

Analytical thinking and problem-solving abilities.

Outstanding verbal and written communication skills.

Proficiency in managing time and handling multiple tasks simultaneously.

Capability to collaborate efficiently within a team and work autonomously over phone, email, face-to-face and virtual meetings.

Meet work performance and/or productivity levels whether onsite or teleworking

A BA should also have at least a basic understanding of these Salesforce technical skills:

Salesforce Lightning

Salesforce Administration/Configuration

Flows

Standard Objects

Fields

AppExchange

Automation

Data Management

Reports and Dashboards

CRM

Sales and Marketing

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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