General Information Location Cairo Job ID 5154 Job Category Information Technology (IT) Language Requirement English Description & requirements Description

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of a Salesforce Developer.

Responsibilities

As a Salesforce Solution Architect, your primary responsibility will be to conduct and manage requirement validation from both technical and functional feasibility points of viewYou will design and document high-quality software solutions according to specifications and standardsIn this role, you will analyze and review business and functional requirements, ensuring accurate solutions by converting user storiesAdditionally, you will document and design custom applications based on specified requirements and standardsYour expertise will be crucial in providing solutions and recommendations to any issues reported by business usersProactively applying best practices, you will strive to avoid future issues and ensure the efficiency of software solutionsCollaboration with the Product Owner and technical IT Architect will be necessary for technology consultations, mentoring, architecture reviews, and technology Proof of Concepts (PoCs)As part of a global team, you will work closely with colleagues to achieve project goals

QualificationsA university degree (Technical or Business) or equivalent experienceProven knowledge of SalesCloud and ServiceCloud, demonstrating your expertise in these Salesforce platformsTraining or certification in Salesforce, validating your proficiency in its functionalitiesGeneral knowledge of CRM business processes to understand the broader context of software solutionsAbility to interact effectively with stakeholders across IT and business departments, facilitating collaboration and understandingUnderstanding of integration scenarios, ensuring seamless connectivity between systemsTraining or certification in agile methodologies (SCRUM), enabling you to work efficiently within an agile development environmentGood understanding of Agile principles to support iterative and collaborative software developmentSeveral years of software development, testing, and operations experienceGood proficiency in both German and English languages, allowing for effective communication in our multicultural work environment“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”