**Summary:** We are looking for an experienced Salesforce Engagement Manager with software project management experience, including Salesforce implementations, to lead and deliver large-scale Salesforce Sales Cloud and digital transformation projects within the telecommunications sector. The ideal candidate will have a deep understanding of Salesforce, proven Agile and Scrum expertise, and strong leadership and communication skills to manage client relationships, project timelines, resources, and risks effectively. While experience with CPQ and Salesforce Industries (Vlocity) is optional, experience in Salesforce is mandatory. **KEY RESPONSIBILITIES:** + Client Engagement: Serve as the primary point of contact for client leadership and stakeholders, ensuring clear communication and alignment of project goals and objectives. + Project Management: Lead the delivery of large-scale Salesforce Sales Cloud and digital transformation projects within the telecommunications sector, managing timelines, resources, budgets, and risks to ensure on-time and on-budget delivery. + Stakeholder Management: Build and maintain strong relationships with client executives, understanding their business needs, and translating them into effective project strategies. + Agile Methodology: Oversee and guide the adoption of Agile practices within the project, ensuring that teams are adhering to Agile principles and delivering value incrementally. + Scrum Master Responsibilities: Act as a Scrum Master when needed, facilitating Agile ceremonies, removing impediments, and ensuring the team remains focused on sprint goals. + Team Leadership: Oversee project teams, providing guidance, mentorship, and support to ensure high performance and alignment with project objectives. + Solution Design: Collaborate with technical architects and consultants to ensure that solutions meet client requirements and are scalable, secure, and sustainable. + Quality Assurance: Ensure that all project deliverables meet the highest quality standards, conducting regular reviews and implementing improvements where necessary. + Risk Management: Identify potential risks and issues, developing mitigation strategies and ensuring they are effectively managed throughout the project lifecycle.- Salesforce Vlocity (Desirable): Leverage any experience with Salesforce Vlocity to enhance project delivery within the telecommunications industry. **Must Have skills:** + Salesforce Expertise: Strong understanding of Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud, etc.), including configuration and implementation. Minimum 10 years of experience in software project management, with at least 5 years specifically in Salesforce implementations (experience within the telecommunications sector is desirable). + Project Management: Proven experience managing end-to-end project lifecycles using methodologies such as Agile, Waterfall, or Scrum. + Client-facing Experience: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Experience managing client relationships. + Stakeholder Management: Ability to work with internal and external stakeholders to define project scope, objectives, and outcomes. + Problem Solving: Strong analytical and problem-solving skills, with the ability to proactively identify and address challenges. + Time Management: Ability to manage multiple projects simultaneously while meeting deadlines. + Leadership: Proven ability to lead, motivate, and inspire project teams, and manage cross-functional teams with a focus on delivering exceptional client value. + Salesforce Certifications: Relevant certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Consultant, Certified ScrumMaster (CSM), PMP, or similar certifications are highly desirable. + Agile & Scrum Mastery: Proven experience with Agile methodologies and acting as a Scrum Master, facilitating Agile ceremonies, and driving continuous improvement within teams. **Nice to have skills:** + Salesforce Development: Knowledge of Apex, Visualforce, and Lightning components for customization. + Business Process Mapping: Experience in mapping business processes to Salesforce solutions. + Change Management: Understanding of organizational change management principles. + Salesforce Einstein: Familiarity with AI-driven features of Salesforce, such as Salesforce Einstein Analytics. + Vendor Management: Experience in managing third-party vendors, contractors, or external partners. + Global Project Experience: Experience in managing Salesforce projects for international clients or teams. **Education:** + Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. + Salesforce certifications (such as Salesforce Certified Administrator, Salesforce Certified Platform Developer, Salesforce Certified Sales Cloud Consultant etc.) are preferred. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Collaborating with teams of creative, fun, and driven colleagues + Flexible work options enabling time and location-based flexibility + Company-provided home office equipment + Virtual collaboration and productivity tools to enable hybrid teams + Comprehensive benefits program (Health, Welfare, Retirement and Paid time off) + Other perks and wellness benefits like discount programs, and gym/studio access. + Paid Parental Leave and coaching, baby welcome gift, and family care/illness days + Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring + Tuition assistance and weekly hot skill development opportunities + Experiential, high-impact learning series events + Access to mental health resources and mindfulness programs + Access to join Capgemini Employee Resource Groups around communities of interest **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get the future you want | www.capgemini.com (http://www.capgemini.com/#\_blank) **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini. **Job:** _Developer_ **Organization:** _NA APPS CAN INDUSTRIES_ **Title:** _Salesforce Engagement Manager_ **Location:** _CAN-AB-Calgary_ **Requisition ID:** _077848_