About this role:

Gartner is seeking a skilled Functional Business Analyst to join our Customer 360 team, who will play a crucial role in optimizing our Salesforce platform to enhance business processes and improve user experience. This position requires a deep understanding of Salesforce Sales Cloud capabilities, strong communication, analytical skills, and the ability to collaborate with cross-functional business and tech teams to translate business requirements into effective solutions.

What you will do:

Requirement Gathering: Collaborate with stakeholders across IT and Business to gather, analyze, and document business requirements related to Salesforce functionality.

Continuous Improvement: Identify opportunities for process improvements and system enhancements within Salesforce to increase efficiency and effectiveness.

Documentation: Maintain comprehensive documentation of Salesforce configurations, processes, and user guides. Ability to quickly translate conversation into process workflows.

Collaboration: Partner with product owners to build out requirements for roadmap initiatives. Work closely with IT, sales, marketing, and other departments to ensure Salesforce solutions align with overall business objectives.

Data Management: Ensure data integrity and accuracy within Salesforce by implementing best practices for data management and governance.

Partner on Solution Design: Develop and propose Salesforce solutions that meet business needs, ensuring alignment with best practices and platform capabilities. Partner with tech and business teams to propose solutions that align to the business process requirements.

Testing and Validation: Conduct thorough testing of Salesforce configurations and customizations to ensure they meet specified requirements and function as intended.

Configuration Validations: Partner with tech on Salesforce features, including workflows, validation rules, and custom objects, to support business processes.

User Training and Support: Provide training and support to end-users, ensuring they understand and can effectively utilize Salesforce features and functionalities.

Who you will need:

2-3+ years Proven experience as a Functional Business Analyst, preferably working Salesforce projects.

Strong understanding of Salesforce and its capabilities, particularly a plus if Sales Cloud (Lead/Account/Contact/Opportunity)

Excellent project management skills, with the ability to manage multiple tasks across different projects at once

Strong problem-solving skills, with the ability to think strategically and make data-driven decisions.

Excellent communication skills, with the ability to work effectively with different personalities across the organization.

Proven experience in business process documentation.

Experience in JIRA story development and working in agile scrum teams

Salesforce certification is a plus but not required

What you will get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

Collaborative, team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities

#GSSO #LI-AS14

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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