Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Title: Salesforce Health Cloud Senior Manager 

 

About the Role: 
As a Salesforce Health Cloud Senior Manager, you will lead the design, development, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. This role combines strategic thinking, technical expertise, and leadership to deliver innovative solutions that improve healthcare delivery, enhance patient outcomes, and streamline processes. You will be responsible for managing end-to-end projects, collaborating with stakeholders, and driving the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations. 

 

Key Responsibilities 

Solution Architecture & Delivery 

Design and implement Salesforce Health Cloud solutions tailored to client needs, ensuring scalability, security, and high performance. 

Lead requirements gathering sessions, identify business needs, and translate them into technical solutions. 

Provide technical leadership and guidance for Salesforce platform customization, integration, and data migration. 

Develop and oversee Health Cloud components such as care management, patient journeys, appointment scheduling, and data integrations with EHR/EMR systems. 

Create and maintain technical documentation, including solution designs, workflows, and system configurations. 

Client & Stakeholder Management 

Act as a trusted advisor to clients, aligning solutions with their business objectives and industry best practices. 

Engage with stakeholders, including healthcare providers, payers, and technology teams, to ensure alignment on project goals. 

Provide strategic recommendations to optimize Salesforce Health Cloud capabilities and enhance operational efficiencies. 

Team Leadership & Management 

Manage cross-functional teams, including developers, consultants, and business analysts, to deliver projects on time and within budget. 

Mentor and upskill team members, fostering a culture of innovation, collaboration, and continuous learning. 

Oversee project milestones, budgets, and resource allocation to ensure high-quality deliverables. 

Compliance & Risk Management 

Ensure all solutions adhere to healthcare regulations (e.g., HIPAA, GDPR) and data security standards. 

Identify potential risks and implement mitigation strategies during project execution. 

Innovation & Continuous Improvement 

Drive continuous improvement initiatives, leveraging Salesforce updates, emerging technologies, and healthcare trends to enhance solution offerings. 

Collaborate with leadership to develop and execute go-to-market strategies for Salesforce Health Cloud. 

Contribute to pre-sales activities, including RFP responses, proposals, and client presentations. 

 

Qualifications and Requirements 

Experience & Skills 

10–12 years of experience in Salesforce solutions, with at least 5 years working with Salesforce Health Cloud in the healthcare domain. 

Proven track record in solution architecture, resource management, and delivery of Salesforce-based healthcare projects. 

Strong understanding of healthcare workflows, patient management, and regulatory requirements such as HIPAA and GDPR. 

Experience in integrating Salesforce Health Cloud with EHR/EMR systems, third-party applications, and APIs. 

Excellent technical knowledge of Salesforce platform features, including Lightning Experience, Apex, Visualforce, Flow, and APIs. 

Familiarity with Vlocity/OmniStudio tools (e.g., OmniScripts, DataRaptors, Integration Procedures) is highly desirable. 

Expertise in project management and change management within large-scale healthcare projects. 

Proficiency in tools such as Power BI, Tableau, and Google Charts for reporting and analytics is preferred. 

Education 

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 

Salesforce certifications, such as Salesforce Health Cloud Consultant, Salesforce Application Architect, or System Architect, are highly desirable. 

Leadership & Communication 

Proven ability to manage teams, mentor junior team members, and lead diverse groups. 

Strong interpersonal and communication skills, with the ability to work with both technical and non-technical stakeholders. 

Exceptional organizational skills, time management, and the ability to manage multiple priorities in a fast-paced environment. 

 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovative Design, Intellectual Curiosity {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date