We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Salesforce Senior Business Analyst – System Administrator within our IT team, you will be responsible for setting up, customizing, and developing Salesforce.com and related app implementations. You will troubleshoot, track, and resolve end-user issues, support product owners with refining and documenting user requirements, and lead the functional/technical solution architecture & design. This role provides an opportunity to work in an agile environment with a team of architects and developers, and to foster a culture promoting technical growth, respect, empowerment, and continuous innovation.

 

Job responsibilities 

Setup, customize and develop Salesforce.com and related app implementations,  Troubleshoot, track, and resolve end-user issues including identifying and documenting defects, managing access requests, and performing bulk data loads Support product owner/s with refining and documenting user requirements and leading the functional/technical solution architecture & design Develop and enhance custom applications & features on the platform, by leveraging Salesforce Sales, Service, Marketing, Analytics, and Community Clouds Build and maintain Salesforce integrations with other applications using relevant APIs and Integration frameworks Work in an agile environment with a team of architects and developers Maintain the overall quality and integrity of the platform through appropriate quality assurance activities including user acceptance testing, production validation, and documentation of technical requirements Foster a culture promoting technical growth, respect between team-members, empowerment, and continuous innovation

 Required qualifications, capabilities, and skills 

Minimum of 7 years of hands-on Salesforce Administration experience supporting a large Salesforce deployment/organization with multiple integrations Current Salesforce Administrator, Advanced Administrator, and/or Platform App Builder certified Ability to recommend, direct and implement best practices on the platform  Strong experience and understanding of Salesforce APIs and integration patterns Strong knowledge and experience around Salesforce Service Cloud and Sales Cloud features Demonstrated track record of solving business problems creatively Strong written and verbal communication skills with ability to gather and document business/technical requirements Flexible, process-oriented, organized with excellent analytical & troubleshooting skills

Preferred qualifications, capabilities, and skills

Experience with CRMA, Tableau, or Data Cloud Application Development work in Scrum/Agile environment  Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity and ability to interpret system/business requirements and prepare specification and design document